Customer Support Lead

2 weeks ago

North Shore City Auckland, New Zealand Auckland Council Full time

Help us empower our customers to be safe, happy and have an amazing experience
- Utilise your passion for coaching and leadership through mentoring a dynamic team
- Enjoy free use of the facilities and other Council benefits

**He angitūtanga: The opportunity**

We have a permanent full-time opportunity Where you will be joining our team at Albany Stadiun Pool, where we inspire Aucklanders to be more active at our historical facility. You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our centre.

In this role, you will lead and mentor day-to-day operations of your team; including performance management, personal development and training, leave management, stock budgets etc. You will analyse customer feedback and ensure continuous improvement for our customers satisfaction.

You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs. This role was created to champion fantastic customer service amongst our front-of-house team. We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.

Our Centre operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, is crucial in this role. Shifts below:

- **Sunday** - 8am-4:30pm
- **Monday** - 6am-2:30pm
- **Tuesday** - 1:30pm-10pm
- **Wednesday** - 11am-7:30pm
- **Thursday**:

- 11am-7:30pm

**He kōrero mōu: About you**

You will have customer service management experience, you will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these. You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers.

Ideally, you’ll hold a First Aid Certificate.

**Ngā āhuatanga kei a mātou: What we offer**

We offer ongoing support and commitment to your personal and professional development. You’ll also have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.

**You can find the position description** **here**

**Pay rate: $** **29.01/ Hour**

**Applications close 18 Sept 2024**
- This position is deemed a safety-sensitive position and will require pre-employment drug testing._

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