Customer Support Lead

• Help us empower our customers to be safe, happy and have an amazing experience
• Utilise your passion for coaching and leadership through mentoring a dynamic team
• Enjoy free use of the facilities and other Council benefits

He angitūtanga: The opportunity

We have a 26-hr permanent part-time opportunity Where you will be joining our team at Glenfield Pool and Leisure Centre, where we inspire Aucklanders to be more active at our multi-function leisure centre. You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our centre.

In this role, you will lead and mentor day-to-day operations of your team; including performance management, personal development and training, entering and managing stock, leading incident responses, and implements procedures to enhance team efficiency. You will analyse customer feedback and ensure continuous improvement for our customers satisfaction. Moreover, you will report to the Customer Support Team Leader and collaborate closely with the other Customer Support Lead, as well as Leads from other functions, to bring out the best in our teams.

You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs. This role was created to champion fantastic customer service amongst our front-of-house team. We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.

Our Centre operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, is crucial in this role. Shifts below:

• Monday: 3.30PM-10PM
• Tuesday: 3.30PM-10PM
• Wednesday: 3.30PM-10PM
• Sunday: 7.30AM-4PM

He kōrero mōu: About you

You will have customer service management experience; you will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these. You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now

You can find the position descriptionhere

Salary range: 30.02/hr

Applications close: 17th of November

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.