Branch Operations Controller

Permanent Full-time position, immediate start available
- Located in Palmerston North

We have an exciting opportunity for you to join our team as a Branch Operations Controller who is looking to increase their skillset and make a difference.

**Who we are and what do we offer.**

The Information Management Group (TIMG) provides secure information management solutions to NZ businesses and government agencies. With over 30 years of industry experience, TIMG has developed a range of solutions that help customers transform, manage, or destroy their business information. Moreover, TIMG is trusted by over 15,000 organisations across Australasia and is wholly New Zealand-owned, backed by the strength and heritage of Freightways.

You will have access to our discounted medical insurance, and a discount with Lumino Dentists, the Employment Assistance Programme (EAP), and Recognition for Service. At TIMG we provide advancement opportunities for career development, including the People Managers Training program which is designed to equip managers at all levels with essential skills and knowledge required for effective management in a modern workplace. Our focus is on providing a supportive team environment. We recognise outstanding performance and reward our staff for their efforts, by presenting “Above and Beyond” awards. Our commitment is to encourage a healthy work-life balance.

**What you will do**:
We're on the lookout for an enthusiastic and highly organized individual who thrives on achieving operational excellence. As the Branch Operations Controller, you will play a pivotal part in maintaining exceptional customer satisfaction and upholding our daily operational standards, all while collaborating closely with our corporate stakeholders. Your dedication to excellence is what we value most, and we can't wait to welcome you aboard.

**Key responsibilities**:

- Report any challenges in meeting your job responsibilities to your manager promptly (within one day).
- Notify your manager of any external factors affecting your job performance.
- Keep accurate records, updating them weekly with the latest client requirements.
- Contribute to ongoing improvements in the company's service, quality, and management systems.
- Report incidents or performance issues as per company standards.
- Identify and meet the expectations of internal customers within the company.
- Ensure DDS/ASL & DSS operational vehicles are well-maintained and regularly serviced.
- Ensure all Company Health and Safety and Environment Policy and Procedures and directives are adhered to.
- Continuously review processes with a view to eliminating any activities that do not add value.
- Adhere to all company policies and procedures.

This position will be based in Palmerston North, Monday to Friday, 40 hours guaranteed.

**What you will have**
- Someone who is happy to roll up their sleeves in delivering the operations strategy and handle changing priorities.
- Good problem-solving skills.
- Someone who carries out tasks in a professional manner.
- You should be Client focused with the ability to build effective relationships with internal and external clients.
- You must have very strong leadership skills to positively manage, develop and motivate the team.
- Ability to multi-task and manage your time effectively.
- Have excellent communication skills
- both written and verbal
- Ability to work as a part of a team and lead a team

**Come be a part of our team**

Applicants for this position should have NZ residency or a valid NZ work visa.

TIMG is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a pre-employment Police, Medical and drug test. We will require evidence at the pre-employment stage of our recruitment process.

**Job Types**: Full-time, Permanent

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift

Application Question(s):

- Which of the following statements best describes your right to work in New Zealand?
- How many years' experience do you have as an Operations Controller?
- Do you have customer service experience?
- How much notice are you required to give your current employer?
- What's your expected hourly rate?