Operations Controller

**An Exciting Opportunity Awaits**
Join our team as an Operations Controller - Record and Imaging, a management role at Palmerston North and elevate your career to the next level

**ABOUT TIMG**
The Information Management Group (TIMG) specializes in secure information management solutions for New Zealand businesses and government agencies. With over 30 years of industry experience, TIMG offers a comprehensive range of services to help organizations transform, manage, and securely dispose of their business information. Trusted by more than 15,000 organizations across Australasia, TIMG is proudly New Zealand-owned and supported by the heritage and strength of Freightways.

**ABOUT THE ROLE**
The Operations Controller of Record and Imaging Service, oversees related operational activities of the TIMG Manawatu/Whanganui branch, ensuring efficient operational processes, adherence to service standards, and client satisfaction. Manage team performance, training, and resource allocation. Maintain high standards for facilities, fleet, and equipment, while driving process improvements and ensuring compliance with company policies and safety protocols. Foster a positive team culture and achieve operational objectives effectively.

**KEY ACCOUNTABILITIES**:
The role’s responsibilities include, but are not limited to:

- Ensuring all operational tasks are executed to the highest standards with a strong focus on customer satisfaction.
- Continuously reviewing service levels and implementing improvements to enhance efficiency and quality.
- Monitoring and following established systems and processes, recommending improvements as needed.
- Leading and motivating team members through excellent communication, feedback, and coaching.
- Managing media, archive, and imaging processes, ensuring accurate and timely delivery to clients.
- Responding promptly to customer queries.
- Overseeing cleaning rosters and participating to maintain a well-organized work environment.
- Proactively identifying process improvements and suggesting solutions to the Operations Manager to optimize time, revenue, and profit.
- Ensuring all scheduled and urgent deliveries are completed to a 100% standard.
- Addressing potential staffing challenges by notifying the Branch Manager promptly.
- Embracing additional duties as required to meet the organisation’s objectives.

**ABOUT YOU**

You are someone who easily connects with people from all walks of life, takes direction well, and approaches daily tasks with professionalism and a can-do attitude.
- Proven ability to build, manage, and nurture a high-performing team.
- Excellent communication skills with the ability to engage openly and honestly at all levels.
- Commitment to adhering to and promoting company systems and procedures.
- Demonstrates strong problem-solving and decision-making skills in dynamic environments.
- A sound understanding of the Health and Safety in Employment Act and related regulations, with a focus on fostering a safe workplace.
- Strong attention to detail and a proactive approach to machine maintenance, ensuring operational efficiency.

**What's on Offer**

Join a dynamic and diverse team where your contributions are valued, and exceptional performance is recognized. At our company, we are dedicated to creating an environment that supports both personal and professional development.
What you can look forward to:

- Health & Wellbeing: Benefit from discounted medical insurance and our Employee Assistance Programme (EAP).
- Recognition & Rewards: We celebrate your achievements and acknowledge your contributions.
- Lead & Grow: A unique opportunity to drive great change, lead initiatives, and take on key responsibilities to shape the future of the business.

**COME AND JOIN US**

We’d love to hear from you