Technical Product Owner

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Technical Product Owner - Response, it starts with you
- Based at Police College Porirua or National Headquarters, Wellington
- Grade 21
- Office of Constable / Police Employee
- Permanent, full time
- JR 4626117

Mō te tūnga | About the role
The purpose of the Information and Communications Technology (ICT) group is to work in partnership with the rest of the organisation to provide digital technology and communications solutions that support excellence in policing and service delivery and enable Police’s strategic ambitions.
With a primary hub in Wellington, and a presence throughout the country, we deliver new and enhanced solutions directly and through specialist vendor partnerships. We provide expert advice on how technology can be leveraged to support Police’s strategies and turn concepts into reality through collaborative development.
The Technical Product Owner - Response is a member of the wider Operational Products Group. The purpose of this group is to manage the products that enable operational NZ Police activities and ensure they are sustained and supported through-life from development to delivery, while maintaining operational efficiency. They determine the overall vision of their product(s), in accordance with the customers’ future needs.
The Technical Product Owner will track key performance indicators for their products to measure the success, including user engagement and customer satisfaction, identify areas for improvement and make data-driven decisions about future product development. They manage the delivery of maintenance/sustainment, break/fix and enhancements. This usually occurs through a flow to work team assigned from the Centres of Expertise, or through vendors. Where roles exist that specialise in a single product, these may be direct reports.
The Technical Product Owner provides day-to-day delivery leadership to the product team, including the tasking of responsibilities and feedback to Practice Leads on the delivery performance of people within their product team. They also provide advice and feedback to Practice Managers to support the ongoing development of the required technical capability and capacity to meet customer demand.
Additionally, the Technical Product Owner will communicate and collaborate with stakeholders, customers, and the development team to ensure that the product backlog is aligned with business goals and objectives. Where a product includes a development team, they will work with the development team to ensure that user stories are properly defined, estimated, and planned for each sprint, and participate in sprint planning meetings, daily stand-ups, sprint reviews and retrospectives to provide feedback and guidance to the development team.

**Key Accountabilities**:
The Technical Product Owner - Response works in partnership with the staff that respond to the needs of the public of New Zealand. It is about ensuring the systems and tooling to support and follow up calls to Police for services meet the needs of our valued colleagues’, and the requirements of the public.
The technology that supports this product includes tools that support the initial capture, triage and response to incidents raised by members of our communities who need help.
The role will deliver primarily through a strategic supplier.
- Responsible for ensuring that the product is managed and enhanced in a way that is aligned with the overall ICT architecture that will ultimately allow for transparent, joined up end to end services as well as meeting the needs of our partners in Police, along with the needs of our business partners; and
- Accountable as the technical conduit between the customer, the product manager, and the product team within the value of what the product delivers to Police and the public.

He aha taau e kawe mai | What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behavior’s, leadership and technical competence required for success at each level of Police.
Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To be successful an applicant would need to demonstrat