Client Services Manager

4 days ago

Whangarei, New Zealand healthvision Full time

**We are looking for an experienced Client Services Manager to join our highly skilled and committed Homecare team.**

It is a Permanent Role, full-time role where the person will be responsible to manage the Northland region.

This role forms part of a committed multidisciplinary team that provides oversight and coordination to teams of staff who deliver services to our clients in the community. These range from home and personal care support to full nursing care for complex long-term clients.

This role involves one weekend day per week, either Tuesday to Saturday, or Sunday to Thursday.

**Key responsibilities**:

- Matching and rostering of support workers with clients
- Involvement in the recruitment and retention process of support workers including performance feedback, education, and training
- Health and Safety assessments of client homes
- Relationship-building with clients and promotion of the Healthvision brand

The work is challenging at times, varied and hugely rewarding as you are helping to make positive changes in people’s lives. There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes. Outstanding customer service skills, being empathetic and a good listener is essential to this role in addition to being able to negotiate competing demands.

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense. Full training and comprehensive induction and orientation package will be provided.

**Skills & Experience**:

- Experience in the healthcare sector (health-related qualification is preferable)
- Management experience is a must (Coordinator or above level) with proven scheduling and coordination skills
- Experience in complex/high volume rostering is preferable
- Computer literate
- Sound verbal and written communication skills
- A ‘can do’ attitude and motivation to deliver outstanding service
- Highly organised with strong time management skills
- Team player attitude with the ability to work autonomously
- Ability to relate supportively with others from different socio-economic and cultural backgrounds
- Full Drivers licence

Applicants must have the right to work legally in New Zealand.

**About us**

Healthvision is an award-winning provider of Specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.

We pride ourselves in working closely with our clients, families, and whānau to best understand their holistic needs, and provide a comprehensive wraparound service to maximise their independence.

At Healthvision we love what we do and are passionate about making a positive difference to the lives of others.

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