Food & Beverage Supervisor

**Company Description** Te Arikinui Pullman Auckland Airport**,**located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

We’re on the lookout for a passionate and experienced leader to join our Food & Beverage whānau at _Te Kaahu_, our dining experience at Te Arikinui Pullman Auckland Airport. More than just a supervisory role - this is your opportunity to lead with heart, embrace _manaakitanga_, and deliver outstanding hospitality in a space that celebrates our unique identity and connection to te taiao (the natural world).

**In this role, you will**:

- Lead by example - guiding, training, and supporting a team of Heartists to deliver warm, welcoming, and professional service every time
- Collaborate closely with our Kitchen team to ensure smooth and timely delivery of beautifully presented dishes and beverages
- Take ownership of guest satisfaction - confidently addressing concerns and special requests to ensure memorable experiences
- Ensure full compliance with food safety and hygiene regulations, supporting a safe and high-quality dining environment
- Communicate clearly and fluently in English (written and spoken), while also showing patience and cultural understanding when working with guests or team members who speak English as a second language
- Be flexible and reliable across a 7-day rotating roster, including early mornings and evening shifts

**Qualifications** You will be**:

- A confident and experienced leader with at least 5+ years in a Food & Beverage Supervisory role, preferably in hotels or high-volume restaurants
- Calm and solutions-focused, especially during busy or disrupted periods such as cancelled flights - you thrive under pressure and keep the team grounded
- Someone who leads with manaakitanga - showing genuine care, hospitality, and respect for others in everything you do
- Knowledgeable in alcohol service, wine varietals, and beverage pairing, with a passion for sharing your knowledge
- Holding an LCQ and/or Manager’s Certificate is highly desirable
- Proud to be part of a workplace that celebrates culture and identity, and contributes to an environment that reflects Aotearoa’s values

**Additional Information** Why Join Us?**
- Earn while you learn through **Accor Academy**:

- ** Flexible shifts** to suit your lifestyle
- Enjoy **global staff discounts** on dining and accommodation
- ** Complimentary meals** while on shift
- ** Paid parking** at Park & Ride Auckland Airport
- Extra leave including **Paid Birthday Leave & Wellness Leave**:

- ** Refer a Friend Bonus** - bring great people onboard and get rewarded
- Access our **generous Parental Leave Scheme**:

- Free and confidential **Employee Assistance Program**
- Our commitment to Diversity & Inclusion:_
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._