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Customer Advisory Officer

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

**Customer Advisory Officer - Police Vetting Service**
- **Based at Police National Headquarters, Wellington**:

- **Band C**:

- **Police Employee**:

- **Permanent - Full Time**:

- **Nationally Advertised Vacancy**:

- **JR 5007833**

**E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.**
- Stand at the stern of the canoe and feel the spray of the future biting at your face _

**Mō te tūnga | About the role**

Are you a passionate and positive self-starter looking for a new challenge?

**The Police Vetting Service** is a key contributor to the wellbeing of New Zealanders. Our main purpose is to contribute to public safety (particularly the protection of vulnerable members of society) and national security, by providing Police vets for employers and others to assess the suitability of individuals for roles where safety and security considerations apply.

We are seeking someone with **fantastic customer service skills** interested in playing their part in keeping New Zealander’s safe. As a key member of the team, you will be responsible for providing a comprehensive administration function that supports the efficient and effective operating of the service, as well as acting as the first point of contact for requests for advice and assistance from our customers.

**Key Accountabilities**:
**Alongside your stellar personality, you will be able to**:

- Develop and maintain a wide range of positive and collaborative working relationships.
- Demonstrate a high level of computer literacy.
- Demonstrate a high level of verbal and written communication skills.
- Demonstrate flexibility and being adaptive to changing priorities and demands.

**He aha taau e kawe mai | What you’ll bring**

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
- Supportive of team members and looks for opportunities to contribute to an inclusive environment.
- Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
- Have a commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

**What we offer**:

- Flexible Hours
- Professional development opportunities
- Excellent career progression
- Option to join the New Zealand Police Association with access to a number of benefits including health plan, life insurance, member discounts and financial services.

This role is set at **Individual Contributor level**, this means your key purpose is “to deliver or enable others to deliver Our Business”.

**To view the position description for this role please copy and paste this link into a new browser**:
**Mo tātou | About us**

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

**_To view more detailed information about our recruitment process along with further details about requirements please click below link:_***

Applicant Information Pack (External)

**Utu ā-tau | Salary **-This position is covered by a collective agreement and salary will commence