Operations Administrator

7 days ago

Auckland City, New Zealand Stamford Hotels & Resorts Full time

**About Stamford Plaza Hotel & Resorts...**

Stamford is one of the largest owner/operator of premium quality hotels in Australia and New Zealand. The group operates a hotel portfolio with nearly 1800 rooms, 1000 employees, and residential assets. At Stamford Hotels and Resorts we understand that our people are our greatest asset. We strive to retain, develop, and reward passionate and success-orientated professionals at all levels. In our pursuit of excellence, we encourage entrepreneurial thinking, challenge the status quo, and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect, and integrity among our employees, business partners, and the community at large.

Stamford Plaza Auckland is currently working with the Ministry of Health utilizing the hotel as a managed isolation facility. This is a temporary arrangement.

**About the role**

You are an emerging hospitality leader with a dynamic, energetic & entrepreneurial approach to all that you do. This is a diverse & integral role with a broad scope of responsibilities, which will see you providing administrative assistance to the senior leadership team and assisting with check-ins the next. It truly is an all-rounder role. You are comfortable with wearing multiple hats and are competent & comfortable working both autonomously and within a team. You are committed to providing the highest standards of customer service. You thrive on taking full responsibility and ownership of tasks. You are friendly, bubbly, outgoing and have a polite personality with a positive, 'can do' attitude.

**What you will be doing**:

- Provide administrational support to the Executive Office, Sales, Rooms Division, Food & Beverage and Engineering departments.
- Be fully versed in Front Office, Food & Beverage and Reservation operations and provide daily support
- Review, monitor and reply to all Guest feedback channels
- Champion Hygiene and COVID Safe policies
- Prepare daily reporting and incident management for all departments
- Providing planned and ad hoc administrative assistance to all teams as required

**Skills and Experience**
- 2 to 3 years’ experience in hotel operational setting with direct exposure to Front Office/Reservations/ Food & beverage or Administration.
- A passion for delivering outstanding customer service.
- The ability to use your own initiative and be willing to lead the charge with the Hotel GM/EAM/Hotel Manager and other department heads.
- A very high level of attention to detail while working under pressure in a fast-paced and challenging environment
- Excellent communication, interpersonal and time management skills
- A very high level of flexibility and willingness to go above and beyond for all our guests and your team
- Intermediate to Advanced experience with Word & Excel packages
- Strong administrative skills.

**What do we Offer ?**

As a team member with us you can expect to receive:

- Free staff meals
- Uniform laundry services.
- Competitive salary package
- Discounts on health & wellness memberships
- An attractive food and beverage discount program.
- Ongoing training & development

**How to Apply**

**_
The successful applicant must be legally entitled to work and _**possess current valid work permit**_ in New Zealand._

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