Senior Infrastructure Support Engineer

Senior Infrastructure Support Engineer, Helping New Zealanders Connect with Police
Based at Royal NZ Police College
Police Employee
Permanent
- Full Time
NAV
JR 5445846
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
As a Senior Infrastructure Support Engineer within New Zealand Police’s Information and Communications Technology (ICT) team, you’ll play a critical role in supporting and enhancing the communications infrastructure that underpins operational policing across Aotearoa.
This role sits within the ICT Architecture and Infrastructure Group, part of the Support and Delivery functions, and is responsible for the day-to-day management and technical leadership of enterprise infrastructure environments. You’ll provide expert-level support across a range of platforms, ensuring data integrity, system reliability, and performance.
You’ll work closely with other ICT teams, vendors, and stakeholders to deliver high - quality service outcomes that directly support frontline policing and community safety.
**Key Accountabilities**:
Provide expert-level (Level 3) support across enterprise infrastructure environments, ensuring system reliability, performance, and availability.
Troubleshoot and resolve complex infrastructure issues across platforms such as Mitel, MiCCe, MX-One, Cisco Unified Communications platforms and end points.
Monitor system health and proactively identify risks or performance bottlenecks.
Ensure infrastructure meets agreed service levels and operational requirements.
Lead technical direction and proactively maintain telephony and collaboration infrastructure aligned with Police operational needs.
Implement new solutions and enhancements to support evolving business and policing requirements.
Coordinate with other infrastructure teams to ensure capacity planning and resource optimisation.
Align infrastructure initiatives with ICT strategic goals and service delivery objectives.
Collaborate with internal teams and external vendors to deliver high-quality service outcomes.
Maintain clear documentation and adhere to ICT standards, including change control and security protocols.
Participate in on-call support and act as an escalation point for critical incidents.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
You will have proven experience supporting and maintaining complex infrastructure environments, with the ability to lead technical direction, solve challenging problems, and deliver reliable services that support operational policing.
**Key Skills**:
Expertise and experience in Level 3 infrastructure support across enterprise communications and telephony platforms like Mitel, MiCCe, MX-One, Cisco Unified Communications platforms and end points.
Strong analytical and problem-solving skills, with the ability to identify root causes and implement long-term solutions.
Experience designing and deploying solutions, patching and managing this across systems.
Commitment to documentation, compliance, and adherence to ICT standards and security protocols
Excellent verbal and written communication
Good interpersonal skills with a collaborative working approach
This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements
To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click