Customer Care Consultant

2 weeks ago

Auckland City, New Zealand Momentum Consulting Group Full time

Great Company Benefits I $55,000
- Full Time Permanent Roles Based In Takapuna
- Monday to Friday (8:30am - 5pm)

**About The Company**:
Our client is a Global Insurance company focused on helping people. They partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for their customers.

**About The Role**
The Customer Care team is a telephone-based team that assists our client's intermediaries and customers in the quoting, sale and administration of the policies. This is an important customer-facing team that is charged with delivering exceptional customer service, advice and support to our partners and customers. As an effective team member, you will be highly knowledgeable about our client's products, systems and processes.

**You’ll Be Responsible For**:

- Managing queries, requests, and complaints from customers with an exceptional level of customer service
- Providing quotations and issuing policies and documentation to customers
- Process medical assessments using the online system
- Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the best possible level of service
- Proactively provide support to other Customer Care team members and other key internal stakeholders within the business

**Benefits**:

- Annual Wellbeing Allowance
- Birthday Leave
- Wellness Days
- Multiple insurance discounts
- And many more

**About You**:
In this key position, you will need to have excellent customer service skills and an engaging phone manner to support customers. You will be passionate about providing assistance. You will need to be diplomatic, empathetic and professional to ensure that customers feel comfortable and confident when talking to you about their policies and requirements.

**Other Skills And Experience Include**:

- Strong interpersonal and problem-solving skills
- Genuine ability to display empathy coupled with strong emotional intelligence
- Great communication skills both written and verbal
- Be highly adaptable and familiar with working in a fast-paced environment
- Be a team player with a ‘can do' attitude
- Intermediate skills in Microsoft Office Suite including Outlook, Excel and Word
- Be passionate about helping people and finding a solution to their needs
- Have a demonstrated track record of great performance, proven reliability and hard work

If you (or someone you know) are a team player who loves going the extra mile for customers

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