Business Provisioning Manager

**Contract: Permanent, Full Time**

**Where: Christchurch**

**We’re all about endless potential**:
We’re the team in charge of empowering New Zealand’s digital future. A future few can imagine. It started with the roll-out of our once in a hundred year network. But there’s much more to come as we keep pushing what’s possible, providing unlimited access to an ever-evolving range of innovative products and services. Technology that’ll support, inspire and connect people and businesses for generations.

To that end, we need more curious, collaborative and forward-thinking people. Because while we’re busy improving our national network, we’ll need more of the best to join our truly inclusive workforce, one where you’ll be made to feel you belong, and that everything you do is valued (because you do, and it is).

As for our culture. Our people say it’s one of the best around. We’re proud of that. And with our Chorus Care package benefits behind you too, you’ll have everything you need to seize this opportunity and make it your own.

**Work your way.**:
**What you’ll be doing**:
Our leaders are future shapers, always having a clear direction in mind and by being curious. They’re not strangers to change, in fact they’re change makers. They shake things up and try new things. They’re connection builders, creating strong relationships across the business and external market. Our leaders are team developers, engaging, aligning and developing their people to create high performers.

Demonstrate your expertise, passion and skills as you operate as part of an effective and engaged Customer and Network Operations Team.

This role is based in Christchurch and reports to the Manager, Business and Consumer Provisioning.

The Business Provisioning Manager will own the Business process, including escalations and co-ordinate the delivery of Copper and Fibre Business products as defined and in accordance with contractual, legislative and regulatory requirements.

The Business Provisioning Manager will lead a team of Provisioning Coordinators who provide exceptional customer service by taking ownership of all Business provisioning activities including escalation management.

**What you’ll bring to the table**:
You will have a strong focus on quality and consistency where you will utilise the teams continuous analysis to drive improvements and efficiencies.

Communication and Stakeholder Management will be your key areas thus enabling you to deliver to Customers’ requirements. This includes attending established governance sessions with our Retail Service Providers and Service Partners.

If the above sounds like something you’d be interested in, here are the qualities and skills you possess:

- Strong people leadership skills
- Sound verbal and written communication skills, including the ability to communicate complicated concepts and complex technical information to multiple levels of audience
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
- Proven abilities in stakeholder management, relationship management and conflict resolution in a project environment, identifying dependencies and translating these to ensure sound decision making
- Solid organizational skills including attention to detail and multi-tasking skills.
- Skilled at working effectively with cross functional teams.

**Keen?**:
**_ Important Information _**:

- Please note, only applicants with Citizenship, Residency or a valid work visa will be considered for this role. To apply, you must submit your CV along with a Cover Letter that outlines your skills and experience as it relates to this role._

**Required Skills**:
Required Experience