Ecommerce Specialist

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. With over 2m customers visiting our website and app every week (and 1.5m walk into our stores), our Omni Experience team is key to ensure all things eCommerce run smoothly, trading is maximised and the full product offering is complementary, overall providing an integrated and seamless shopping experience to our customers

Due to an internal move, we’re recruiting for our new eCommerce Specialist to join our vibrant and energetic team.

Job Description

Reporting to our TWL Trading Lead, you’ll support the technical integrations and merchant relationships with our 3rd Party (3P) vendors on our eCommerce platform, ensuring our 3rd Party offerings both boost and complement our internal product range and provide a seamless, consistent customer and shopper journey. Our eCommerce platform acts both as shopfront and window to our stores - this role blends both technical, trading, and supplier relationship aspects of working behind the scenes of an eCommerce platform

Key responsibilities include:

- Promotions & Content Management:
Collaborate with the wider eCommerce team to drive third-party sales online by creating promotional summaries, weekly content plans and confirming participation in major trading events across our different merchants, inc. managing their landing page and promo content displays
- Range Management & Compliance

: Manage third-party product listings to ensure compliance with company guidelines. Address price point concerns, compliance risks and support the eCommerce Category Manager on range expansion opportunities.
- Merchant Health & SLA Management:
Ensure third-party merchants meet their Service Level Agreements (SLAs). Address merchant queries, provide communication support, and work with the finance team on any settlement issues.
- Data Integration & Quality Control:
Oversee the integration of third-party data with the frontend system, identifying and resolving any issues. Ensure product listing quality, including SKU breadth and data accuracy.
- Reporting & Insights:
Provide weekly performance reports on third-party performance, identifying key trends and areas for improvement.
- Returns Management

: Manage third-party returns queries, working closely with customer service and the returns coordinator to ensure smooth processes and adherence to standard operating procedures.
- Customer Feedback Management:
Review and take action on 1-star customer ratings for third-party products, including delisting or responding to customers as needed.

Qualifications

eCommerce and retail are fast-moving and always on We’re looking for a high-energy individual who wants to own this scope - working quickly, being highly organised and forward planning to juggle multiple tasks and keep vendor/supplier relationships running effortlessly.

You'll be technically inclined and comfortable working on the back-end of an eCommerce platform, analytically minded and numerically savvy with a strong understanding of trading a digital business in an omni-channel environment. You've got a strong affinity with the multi-category retail industry with a commercial & customer-focused mind-set.

On our list:

- Attention to detail and a high degree of accuracy with data
- Ability to see through the customer's eyes when reviewing data
- Intermediate Excel, Word and PowerPoint skills
- Experience with eCommerce Integration Platforms and trade operations for eCommerce Platform
- Strong communication skills when interacting with both internal and external business partners
- Google Analytics and Salesforce Commerce Cloud experience would be a bonus

Additional Information

Come work with us

We assure you the work will be exciting, the people you work with will be passionate about what they do and keen to make a difference. Additionally, we offer:

- Team member discounts across our brands
- Birthday leave
- Free parking, EV charging at our North Shore support office
- We value collaboration & flexibility, embracing hybrid working - up to 2 days WFH
- Onsite gym, café and facilities

If you think your background might lend itself well to success here and keen to take on this role, get in touch and we look forward to talking