Customer Service Coordinator

3 days ago


New Zealand The Academy Group Full time

Academy Group is looking for a full-time customer service superstar to join the Christchurch team for our busy publishing company.

As a Customer Service Coordinator, you will help our clients who are placing advertisements in our publications by giving customer care support and ensuring that we meet their expectations.

**Job Description**:

- Manage a large number of clients doing outbound calls to receive sign-off and/or advert changes
- Indefinity and asses clients changes to achieve satisfaction
- Build Sustainable relationships with clients
- Meet personal / customer service targets and calling targets supplied by Product Co-Ordinator Manager
- Handle customer complaints & provide the appropriate solutions and alternative within the limits & follow up to ensure resolution
- Take the extra mile to engage clients
- Coordinate with Designers to ensure that the client gets their desired advert
- Ensure that all publications go to print on time as per the deadline supplied by Production Co-Ordinator Manager
- Ensure all clients have been contacted once atleast week
- Any other duties that may arise

About the Role:

- Full Time (40 Hours)
- 8:00am 4:30pm
- Addington Christchurch Based

Successful Applicant:

- 1+ Years experience in a customer service role
- Working Knowledge of Gmail & google sheets
- A positive attitude
- Available to start ASAP

Join our team, which takes pride in going above and beyond to assist our clients.



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