Service Coordinator

1 week ago

New Zealand Healthvision NZ Ltd Full time

We are looking for an enthusiastic Service Coordinator to work in our committed Homecare team. This is a Part-time permanent role based in our Hamilton office in Waikato.

This role forms part of a committed multidisciplinary team that provides oversight and coordination to teams of staff who deliver services to our clients in the community. These range from home and personal care support to full nursing care for complex long-term clients.

Key responsibilities:

- Matching and rostering of support workers with clients
- Support the Client Services Manager (CSM) with new referrals including home visits, preparing all relevant documentation and maintaining accurate records on the client management systems(connect)
- Work with CSM to identify Support staff to meet the needs of the client and support their understanding of the tasks required whilst on roster
- Liaise with internal staff eg Registered Health Professionals to support service delivery
- Undertake any activities to support the CSM that enables effective, proactive, responsive service delivery
- Involvement in the recruitment and retention process of support workers including performance feedback, education, and training
- Health and Safety assessments of client homes
- Relationship-building with clients and promotion of the Healthvision brand

The work is challenging at times, varied and hugely rewarding as you are helping to make positive changes in peoples lives. There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes. Outstanding customer service skills, being empathetic and a good listener is essential to this role in addition to being able to negotiate competing demands.

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.Full training and comprehensive induction and orientation package will be provided.

**Days & Hours of work**: Monday, Wednesday & Friday (8 hrs/day) i.e 24 hours a week

**Skills & Experience**:

- Minimum of 2 years work experience in healthcare is a MUST (formal healthcare qualifications i.e. a Level 4 equivalent would be preferred)
- Proven scheduling and coordination skillswould be an advantage
- Computer literate
- Excellent communication and relationship building skills.
- Creative approach to problem solving.
- A can do attitude and a passion to deliver outstanding services
- Empathetic approach when dealing with others from different socio-economic and cultural backgrounds
- Ability to remain calm under pressure
- Highly organised with strong time management skills
- A Team player with the ability to work autonomously
- Clean Police Check

Applicants must have the right to work legally and permanently in New Zealand.

**About us**:
Healthvision is a lead provider of Specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.

We are a company who is passionate about well-being, working closely with our clients, families, and whnau to wrap around the quality care they need to live life the way they want to and to maximise their independence. Our aim at Healthvision is to make a positive difference to the lives of others.

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