Service Coordinator

**Build your best future with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

Red Wolf High Level Security is one of New Zealand’s leading security providers. We have set new standards of excellence and established ourselves as an industry leader. Our success is driven by the highly motivated, passionate, and committed people that make up the Red Wolf team. We take pride in understanding our customers’ business requirements, implementing cutting-edge technology, and creating unique and effective long-term solutions.

Our holistic security services capabilities really set Red Wolf apart from other security companies. We do it all - from protective security site surveys to technical strategy, asset management, preventative maintenance, system design and installation, and fault-call response.

We have a great opportunity for a self-motivated **Service Coordinator** to join our team in **Lower Hutt**

**What we offer**:

- Competitive salary package including staff benefits
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling

**What you will do**:

- Will be the vital link between our customers and the Security business unit, providing operational and financial administrative support to the Service Division (Security)
- Complete activities required by the Operations team to deliver service

**How you will do it**:

- Coordinate and monitor delivery of all reactive and planned maintenance activities, and invoicing for the service section of the business
- Accounts payable activities, including order receipt to supplier invoice review, and supplier follow-up where required
- Preparing and assembling files required for site attendance based on information and materials provided by technical resources (Site File generation)
- Reviewing compliance paperwork and preparing outgoing compliance documentation (IQP / 12A)
- Review of completed maintenance works to prepare remedial work proposals for sales team
- Daily review of timesheets, and liaise with JCI Payroll team to prepare and process payroll
- Daily review of service jobs to ensure all completed works are being prepped, followed up and invoiced as required
- Support the Operations Manager by reviewing and monitoring training requirements, and arranging as required
- Support the Service Delivery Manager and Operations Manager including admin duties such as answering phone calls, ordering SGA items, and general office needs

**What we look for**:

- Excellent oral and written communication skills
- Excellent attention to detail, most importantly compliance
- Strong organizational, administrative skills and time management skills with ability to meet deadlines
- High level of expertise in MS O365 suite of software including Teams, Outlook, Word and Excel
- Experience with SFDC advantageous
- Capable of working efficiently in a fast pace environment and under pressure
- Ability to work effectively as a team member and independently
- Agility to work both in office and home environments
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

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