Retail Administrator

Role purpose

Process management of retail stores in their region. Responsible for managing and analysing all process driven data across the retail footprint. The role will drive efficient process across all key areas of the business, to streamline accountability in order to improve sales.

Key accountabilities
- Own and drive effective processes around banking, reconciliation, back payments and any finance related discrepancies
- Execute operations in line with standard operating procedures and coach colleagues on operating disciplines - adhere to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements
- Attend weekly catch ups with Operational Control Officers and provide feedback to relevant Managers
- Monitor regional spends and escalate any overspends to Regional Manager
- Monitor and analyse Auditor reporting and flag trends to Regional Manager
- Monitor and analyse NPS reporting and flag trends to Regional Manager
- Monitor and analyse the till discrepancy report ensuring any excessive results are escalated to the relevant Manager
- Monitor and analyse the customer discount report, highlight any excessive results and escalate to the relevant Manager
- Manage and monitor the uniform ordering across the State, ensuring within budget control
- Maintain cost centre accuracy in all systems, ensuring everything allocated to correct one
- Monitor and action/close off any TALOS action
- Escalate and follow up on any IT and Facilities issues
- Identifying risk and opportunity to streamline processes
- Manage communication for all site staff and management relevant to new promotions, codes, induction and operational matters
- Monthly loading of the KPI Leader Boards
- Share best and implement good practice with other Retail Administrators
- Any other reasonable instructions as required by the business

Key interfaces/ relationships
- Finance: reports, reconciliation and payments
- HR: learning and development, new starter induction (online forms, Workday), Uniforms
- Marketing: collateral, launches and promotions
- IT: support, hardware and software, rate boards and follow ups
- Facilities: Maintenance Request Form and follow ups
- Compliance, Operations, Rigour Risk: ensure trading within policy & as per regulatory licence(s)

Role-specific experience and skills
- Ability to engage and present persuasively at Senior Management level
- Sound knowledge of the Travelex business
- Operational and process acumen
- Highly analytical
- Experience of working effectively in a matrix structure
- Strong written and verbal communication

General experience and personal qualities

Operational & process acumen
- Protect the business by ensuring compliance to procedures, managing risks and escalating where appropriate to protect the reputational integrity of Travelex
- High ability to streamline processes and think strategically

Strong relationships
- The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
- Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise

Management of change
- Experience of managing change in a multi-site environment

Performance and results focus
- A strong record of performance delivery in their area of expertise, through high operation OCR’s, cost management, performance against relative KPIs and sound knowledge of the business
- The ability to analyse issues, develop solutions and influence key decisions, balancing risk with results
- Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex