Quality Assurance

**Quality Assurance and Performance - Moving us forward, it starts with you**
- **Based at Police National Headquarters, Wellington**:

- **Band I - Salary starting from $88,404 - $119,607**:

- **Fixed-Term 6 months / Police Employee**:

- **Nationally Advertised Vacancy**

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**About the role**

Arms Safety & Control (ASC) regulate the Arms Act to promote the safe possession and use of firearms and other weapons. We're modernising how we do this by introducing new ways to improve regulatory outcomes and customer experience.

To support this, we have a Quality Assurance and Performance Lead position based at PNHQ, who will take national responsibility for monitoring and reporting on performance, quality assurance and championing change to ensure ongoing improvement in arms regulatory services. By ensuring high quality and efficient regulation and administration of the Arms Act and Arms Regulations, this role directly contributes towards the delivery of Our Business.

Your leadership will build a culture of high performance which results in teams that are inclusive, innovative, agile and passionate in meeting Arms Safety & Control outcomes.

**Key Accountabilities**:

- Report on and have visibility of District and National Arms Safety and Control programme of work and to support the implementation of changes to process practice and quality standards in Firearms licensing.
- Take national responsibility for regulatory services, champion change and quality assurance to ensure ongoing improvement in arms regulatory services.
- Monitor and provide advice to the Firearms National Manager and Leadership Team on ongoing development, support, maintenance and improvements in the delivery of Firearms regulatory services.
- Understand organisational and operational risk. Develop risk-based assurance activities utilising tools such as FLRR and report on levels of compliance;
- Collect and analyse data and report to the Police Executive and District Commanders on overall performance.
- Facilitate the communication of national lessons learned findings and implementation of best practice changes resulting from evaluation of QAIF and risk reviews.
- Monitor NIA anomalies in firearms licensing records and keep Districts informed of actions required to rectify
- Maximise use and value of the SAS firearms dashboard and work collaboratively with ICT to improve visibility of performance indicators;
- Work in collaboration with other agencies to support the improved regulatory approach to firearms
- Coordinate and deliver training and presentations and facilitate discussions on quality and performance measures.
- Provide administrative, programme and logístical support for programme leadership as required.

**What you’ll bring**

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

**Specifically, you will bring**
- Effectively communicate with our people, partners and community, both written and oral
- Use critical thinking and problem-solving skills to make sound decisions and judgement
- Manage time, priorities and responsibilities for self and others
- Manage our administrative responsibilities and resources
- Assemble and analyse data effectively and efficiently
- Know how to identify and manage risk to personal safety and trust and confidence
- Know the legislation, policy and guidelines relevant to the role and how to access them
- Maintain cultural awareness and sensitivity through knowing and understanding the diverse cultures within our communities.
- Have experience in engaging with partners and stakeholders
- Have the experience to manage own health, waiora (well-being) and resilience.

This role is set at **Individual Contributor level**, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor. These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, click here.

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**About us**

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

**Working Flexibly**

Your wellbeing inside and outside of