Customer Manager

**It starts with you. Right here at KC-NZ**

You might have heard of us. You might not. But you definitely know our trusted brands, like Huggies, Kleenex and Viva. In fact, we’ll wager you’ve probably used our products today

Kimberly-Clark is a global personal care company. Spanning over 300 locations, our notable brands are an essential part of life for one-quarter of the world’s population.

We’re proud of our size, scale and impact. But when you join us, you’ll find there’s much more to who we are. Because a role with us is about the care you take, the connections you make and the opportunity to build a better world.

Bring your big ambition and make a visible, meaningful difference, right here, with K-C NZ.

**Own the opportunity**

The successful **Customer Manager** will plan, analyse, negotiate, control and manage a leading portfolio to ensure that a great balance between sales and profitability is achieved. The individual will be responsible for maintaining trade spend and category guidelines within the nominated categories as well as support and provide coaching to our KCNZ field team to ensure that promotional plans are maximised and brought to life at store level.

As a **Customer Manager** with Kimberly-Clark, you’ll find opportunities are there for the taking. You’ll do high-impact work on global brands, but you won’t get lost in the noise. Because at K-C ANZ, our people shape our success, and our business is driven by relationships. So here, culture really matters.

**Responsibilities**:

- Plan and implement an effective, accurately costed promotional programme through FS for the nominated categories, using Promax software and other promotional planning tools
- Accurately forecast and monitor the required levels of stock to support the promotional programme in place for the portfolio
- Monitor and manage trade investment levels to achieve portfolio sales and profitability targets
- Develop strong and effective cross functional relationships with relevant contacts at FS and KC and drive the Go To Market Plan (GTM) for the portfolio.
- Assist in the development of a strategic business plan for FS
- Time spent in field to ensure a strong understanding of store needs and retail dynamics, and to provide KCNZ Territory Managers with the support and coaching required to activate the promotional plan
- Ensure that, through personal example, and ongoing training and coaching, all company safety and asset protection policies are understood and followed and that a safe work environment is provided for all KCNZ team members

**Skills & Experience**:

- FMCG experience in a customer management role (Account or Customer Manager/Key Account Manager
- Territory Management experience would be considered an advantage
- Great planning and organising skills
- Knowledge of Dunnhumby Shop and Aztec IRI
- Naturally inquisitive with a strong analytical capability
- Strong influencing skills with a demonstrated ability to adapt personal style to suit a variety of interpersonal styles

**Why Kimberly-Clark NZ?**

At Kimberly-Clark, we’re about delivering incredible results, making things happen, and working together. And when we get that right, we win.

There's a reason why we've made the Forbes World's Best Employers list in 2021, 2022 and 2023. Here, our culture of care and inclusion really matters, and so does high performance. We continue to push ourselves to improve. Because we’re proud of how far we’ve come. And we’re excited about where we’re headed.

Here’s what you’ll love about a career with us:

- ** Drive local impact on a global scale**: A career with Kimberly-Clark is about delivering _Better Care for a Better World_. We do this through local care and connection. Join us and you’ll find over 800 dedicated team members helping to deliver our brands to over 2.1 billion people in 175 countries. And counting. Now THAT is impact at scale
- ** Win in a culture of inclusion and care**: We’re all different and so is every K-C ANZ team. But you’ll soon find the common ground that keeps our high-performing teams connected. You’ll see that here, it’s not politics and egos that propel you forward; it’s integrity and trust
- ** Be bold and own your incredible career opportunity**: You don’t have to move abroad to build a global career, but here, you have the choice if you want to At K-C ANZ, you’ll find opportunity for the taking. You won’t get lost in the noise and you’ll thrive and grow professionally and personally.

You’ll also enjoy a range of other benefits including:

- Find a better work/life balance with hybrid and flexible working options, tailored to suit your lifestyle plus Flex Fridays
- Access 16 weeks of paid parental leave for primary carers and 6 weeks for secondary carers
- Take advantage of 2 recharge days and 1 volunteer day each year
- Enjoy discounts across the range of Kimberly-Clark products
- Benefit from a variety of discounted products and services including health insurance, loan rates