Customer Manager

We have a diverse & collaborative environment that inspires lifelong learning.
- We offer hybrid working that enables work life balance and 5 weeks annual leave.
- We are focused on holistic wellbeing to support you to be your best self.

Use your commercial nous and consumer brands expertise to help grow New Zealand companies internationally bigger better and faster for the good of New Zealand

This role is based in Tamaki Makaurau, Auckland.

**Who are we | Ko Te Taurapa Tūhono tēnei**

Our offices are located on the Tamaki Makaurau waterfront looking out to Rangitoto Island, a beautiful spot where you will be working with beautiful premium retail brands.

Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) is made up of many cultures, backgrounds and experiences from around the world, and with that comes diversity of thought, different ways of doing things, and an appreciation for the unknown. To leverage our collective strength, we work as One Global Team. Our purpose is simple - to grow companies internationally, bigger, better and faster, for the good of New Zealand.

NZTE has a key role to play in growing New Zealand's economy by supporting New Zealand export businesses. You would be joining the Export Customer team - we are a friendly passionate team of commercially astute ambitious Customer Managers who work within the Consumer Goods sector, as well as a mix of other customers.

**What you'll be doing | Te whakamahere**

This role is best suited for someone who is passionate about manufacturing / consumer goods companies, has high commercial awareness; and who is inspired by helping businesses to grow so they can export to the world. You will work in close partnership with your portfolio of customers to deeply understand their business. You will learn and support them with their challenges and opportunities and their international growth strategy. Together you will build a work programme to help them achieve their goals. You'll be a trusted and empathic communicator, coach and problem solver who connects your customers to the right experts and tools to facilitate this support. In this role you will:

- Listen and understand the key challenges and opportunities for growing manufacturing / consumer goods businesses to identify tools and solutions.
- Influence and engage with your customers to plan and deliver a work programme which strengthens their confidence and capability to export internationally.
- Utilise your understanding of the complexities of international business to help guide your customers in their journey.

**What you'll need to be successful | Ō Pūkenga**

You will be someone who has a good understanding of the NZ export business ecosystem with strong knowledge of consumer brands and the international retail landscape. A self-starter that embraces change and works at pace, who can work independently but also understands the importance of connecting with the broader NZTE one global team.

Along with your strong commercial acumen and ideally proven business advisory expertise, you will:

- be a strong communicator with the ability to not only build rapport and but develop influential relationships across all levels & types of an organisation.
- have the ability to work both independently and collaboratively with customers and across the broader NZTE team globally.
- be commercially astute and be able to provide viable business advice to help exporters grow.
- Be resilient & adaptable, eager to roll up your sleeves and work alongside your customers.

An understanding of te ao Māori and tikanga is valued.

**Why you’ll love working here | Nau mai ki Te Taurapa Tūhono**

NZTE is a truly global organisation with over a hundred countries as part of our everyday. We know that life is not all about work and flexible working at NZTE is standard practice. We will give you the right technology to allow you to work anywhere and balance your time. On top of this, we also offer 5 weeks annual leave so you can have that extra time in the year to enjoy what you love doing

Career development is another huge part of working at NZTE and we will help you with your aspirations and work with you to get you there - being a learning environment that encourages adventure and experimentation, what better place to grow your career

At NZTE, we are one whānau (family) and we embrace two important Māori values, Manaakitanga and Kaitiakitanga, which are focused on promoting collective wellbeing, sustainable development and collaboration. This is evident throughout NZTE, based on some of our 2022 OurVoice Survey results:

- 93% of NZTE employees are proud to work for NZTE

84% of NZTE employees feel supported to make flexible working arrangements

94% of NZTE employees believe our leaders care about their wellbeing

**What's next | Te ara ki tua**

The Position Description can be found here: Customer Manager
- NZTE is committed to uplifting the mana of Māori as tāngata whenua and recogni