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Wait Staff

3 weeks ago

Rotorua, New Zealand I.F Full time

Job responsibilities:

- Providing fast, attentive and efficient service in a warm and hospitable manner
- Set tables in accordance with the layout expected by the Restaurant
Manager
- Assisting with any special needs of the customer (i.e. children, elderly
patrons, or patrons with disabilities etc)
- Assisting diners with food and beverage selection by briefly
summarising the menu, explaining daily specials, answering food and
beverage related questions and furthermore making appropriate
suggestions
- Taking customers’ orders in a friendly and efficient manner
- Inputting customers’ orders into the POS correctly and efficiently, whilst
ensuring that any special customer requirements/preferences are
clearly stated and laid out on the docket (e.g. allergies, dietaries etc)
- Serving food and beverages in accordance with the selling system/sequence of service, but above all in a professional,
courteous and timely manner
- Ensuring all food and beverage is delivered to the correct tables as quickly as possible once presented on the pass
- Food-checking the customer to ensure that everything is great with
their meal and that there are no issues/that they don’t require anything
else
- Ensuring that after ALL of the diners on the table have finished eating,
that all of the dishes are cleared quickly and efficiently and that the
table is left in an immaculate state
- Ensuring that customers are correctly charged by checking over their
bill at the conclusion of their meal/drinks
- Presenting the bill to customers and taking payment from customers if
applicable
- Ensuring that your section is kept in a clean and tidy state AT ALL
TIMES
- Ensure that you are compliant with the Sale and Supply of Alcohol Act
2012 in addition to our own Liquor License (especially with
regards to checking ID’s and managing intoxication)
- Immediately inform the Senior Waiter/Restaurant Manager/Duty Manager of any customer complaints with regards to food or beverage, so that they can be instantly resolved/rectified
- Follow instructions from /Restaurant Manager/Duty
Manager
- Be aware of and continually maintain the highest standards of both
personal hygiene and dress
- Make decisions that show great deals of initiative, use your common
sense
- A fantastic work ethic, attitude and a willingness to be a real team
player
- Zero ego
- A great deal of initiative, drive and attention to detail
- The ability to work in a fast paced and high-pressure environment
- A strong willingness to learn and have an ambition/desire to rise
through the ranks
- A great sense of integrity, with an honest and reliable approach to work
- The ability to follow instructions/direction in order to ensure the
smooth completion of tasks
- A strong sense of compliancy with regards to learning and hence
working within the systems and procedures that are implemented/put in place

Perks of the Job:

- Competitive hourly paid rate from $28 up to $30 an hour
- High performing and close-knit team
- Full training for the job and room for professional growth into a Waiting Staff position