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Sales & Administration Coordinator

3 weeks ago

Auckland City, New Zealand frank green Full time

**About frank green**

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

**Your New Role**

As the Sales & Administration Coordinator, you will be responsible for providing high-quality administrative support to our New Zealand Sales Manager. Your keen attention to detail will be instrumental in raising accurate sales orders, issuing refunds and credit notes promptly, and sending out invoices and statements in a timely manner. You will act as the first point of contact for our valued customers, resolving queries, troubleshooting issues, and delivering an outstanding customer experience.

**Day to Day**
- Provide administrative support to the New Zealand Sales Manager
- Raise, issue, and follow up on refunds, credit notes, etc.
- Generate and manage sales orders
- Send invoices and statements as requested by retailers and customers
- Collaborate with warehousing and logistics teams to ensure timely preparation and dispatch of New Zealand orders
- Maintain and update customer database in NetSuite and Brandscope
- Onboard new customers, remove unused accounts, and update details as necessary
- Take ownership of building efficient systems and processes to enhance service levels

**Your Skills**
- Exceptional attention to detail
- Experience with NetSuite or similar stock and customer database management system preferred
- Strong proficiency in Microsoft Excel
- Outstanding customer service skills
- Excellent communication skills
- Highly organized, methodical, and self-motivated
- Customer-focused mindset

**The Perks**
- A culture of smart, engaged, values driven people, where everybody’s voice matters.
- Staff discount on frank green products.
- Celebration birthday day off as paid leave.
- Plenty of autonomy and opportunity to grow.

**Our Culture**:
At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

**To Apply**

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW