Senior Digital Support Analyst

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.

The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

**Deliver key projects across digital, equipment, workplace, and airport initiatives.**
- _Enjoy great benefits including 4% KiwiSaver, Vision assistance contribution + Discounted health insurance._
- _Permanent | Christchurch Location | Salary: $98,689 - 120,941pa_

**About Us**

**By joining us, you will be part of a team where meaningful work, collaboration and innovation come together to help keep New Zealand's skies safe and secure.**

At the Civil Aviation Authority of New Zealand, we are constantly evolving to meet the demands of a changing environment and the aviation industry.

Recent legislative changes, along with an organisational realignment, have opened exciting new opportunities across the organisation. These changes are part of a broader effort to better position our teams for the future by enabling us to be more collaborative, efficient and effective in everything we do.

As we step confidently into our role as a modern regulator, we are embracing intelligence-led, risk-based approaches that help us make a real difference for our people and the communities we serve - with a strong value-for-money ethos. We're also committed to enabling aviation participants to support economic growth in New Zealand's aviation sector.

**About the role**

As a Senior Analyst, Digital Support within the Digital team at the Civil Aviation Authority (CAA), you will play a vital role in ensuring the smooth operation of our digital environment. This hands-on position spans first to third-line support, the mentoring of junior team members, and direct involvement in managing digital systems, infrastructure, and cybersecurity.

You will also support incident resolution, digital asset management, change control processes, and technical documentation while working closely with suppliers and vendors. Your technical expertise, collaborative mindset, and focus on service delivery will be key to our ongoing digital success.

Digital's role is more than just deploying tools - it's about building strong partnerships across the organisation. By working shoulder-to-shoulder with screening staff, the Digital team translates strategy into frontline delivery by valuing proactivity, building trust, and fostering relationships that drive shared learning and continuous feedback.

**What You'll Bring**

You'll bring a strong technical background and hands-on experience across a broad range of digital and technology support activities. With a proactive approach to ensuring systems and equipment run smoothly, you'll respond to complex support requests, manage small-scale digital projects, and guide junior team members. Your expertise in incident management, cybersecurity, and systems troubleshooting will ensure a secure and efficient digital environment.

To be successful in this role, you'll need to show:

- A Recognised ICT qualifications or certifications (required)
- A strong background in providing high-level technical support in digital and ICT environments
- In-depth knowledge of Cloud platforms, Office365, and related technologies
- Additional certifications such as ITIL or Microsoft (an advantage)
- A customer-first mindset with a solid grasp of service delivery best practices
- Confidence in relationship management skills with a collaborative approach
- Excellent communication skills, both verbal and written
- The ability to think critically and convey information clearly to technical and non-technical audiences.
- A Full clean New Zealand Drivers Licence will be essential as travel will be required from time to time

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

**Applications close: Monday 15th September 2025.