Relationship Associate, Global Subsidiaries Group

Citi's Banking, Capital Markets, & Advisory (BCMA) division provides comprehensive relationship coverage and a full suite of products and services across Corporate Finance & Advisory, Capital Markets Origination, and Corporate Banking in an effort to be the best possible financial partner to its institutional clients.

**Description**:
The Global Subsidiaries Group (GSG) is part of the BCMA division under Corporate Banking, and is a leading provider of financial services to the global network of subsidiaries of top-tier multi-national clients around the globe, serving the financial needs of subsidiaries of the world's preeminent corporations and financial institutions. We provide services in all regions and in most countries where Citi has presence (over 100 countries).

Our relationship bankers have a comprehensive understanding of the wide range of complex financial issues facing our clients. Combined with an appreciation of the broad set of services offered by Citi, this understanding allows us to effectively deliver innovative solutions to our clients. GSG relationship bankers partner with product specialists to provide a full array of banking solutions, from cash management, foreign exchange, trade finance, custody, clearing and loans, to capital markets, derivatives, and structured products. They also partner with our investment bankers to deliver investment banking capabilities to our relationship clients.

The Global Subsidiaries Group (GSG) is seeking an AVP, Relationship Associate (RA) to support Bankers and the relationship management team reporting into the GSG Head for Australia and New Zealand, in the delivery of client solutions including compliance, documentation and customer interface. An area of increasing focus will be responsibility for all AML and KYC related activities for assigned clients. This individual will also be responsible for supporting the end-to-end credit management process.

**Responsibilities**:

- ** Relationship Management**
- Responsible for operational effectiveness of the client relationship across multiple products by helping clients to navigate Citi’s global network, local coverage and product support.
- Building a trusted relationship with the client network and operational teams, becoming a key contact for routine credit requests/problem escalation and resolution.
- RA assists the Bankers with preparing for relationship reviews. These reviews are typically strategic in nature, a holistic review across the full spectrum of products and services, held with the Treasurer, Finance Director, and CFO.
- Ensure timely resolution and client satisfaction on all financial and operational investigations including credit, foreign exchange, cash management, trade services, etc.
- ** Account Management**
- Responsible for timely origination/monitoring/renewal/completion of all KYC requirements across the entire product suite in partnership with product partners and RMs.
- Customer identification number creation and maintenance.
- Account opening.
- ** Credit Related**
- Facilitate credit originations, approvals, documentation, bookings, fee collections and renewals.
- The RA is the key contact for negotiating Citi documentation - indemnities, guarantees, loans, FX etc. and for ensuring that the renewals are done accurately and timely. The RA also works on the legal negotiations, credit policy checklist with loans legal, writes up the waiver requests to seniors in Risk, Treasury, Tax, and Compliance & Regulatory Control as needed.
- Monitor credit allocation throughout the network working with Parent Account Managers/Subsidiary Account Managers/Product Partners and credit risk.
- Understand the bank's credit culture, adhere to credit policies and guidelines, and document and justify exceptions, where appropriate.
- ** Product Partnership & Cross Sell**
- Engaging with product partners and Citi’s global network to identify revenue opportunities and to position certain product (e.g. Treasury and Trade Solutions (TTS) /FX) with clients.
- RAs support new business opportunities across multiple products and businesses.
- Monitor the revenues that TTS/FX earns, billing and service queries, correct mapping/marketing hierarchies in CIS, to ensure revenues earned from all products are appropriately reflected.

**Qualifications**:

- Bachelor’s Degree in Finance or closely related areas of Business Administration
- 5+ years of professional work experience in the financial service industry, specifically within Banking and/or TTS
- Prior TTS Product sales or account management preferred
- Credit skills/experience (e.g. financial accounting, commercial lending theories, industry awareness, loan structuring, etc.) with good analytical aptitude is highly desirable
- Client services experience. Front office experience preferred
- Information resourcefulness, results-oriented and desire to learn
- Strong attention to detail and follow-up skills
- Understanding the bank's credit culture, a