After Sales Administrator

2 weeks ago

Avondale, New Zealand GWA Group Full time

At GWA our purpose is to make everyday water experiences extraordinary. Seeing as though water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we help to save millions of litres of water each year.

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Our Sales and Service team come from a variety of backgrounds, and all share a common purpose of ensuring they bring to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Their passion and dedication are evident in how they all work together to ensure everyone achieves and that they play in a role in making GWA a great place to work

Feel inspired? The this may be the opportunity for you

We are looking for a **After Sales & Service Administrator** to join our team at in Avondale, Auckland on a** 6-month contract** role.

At the centre of our business is a team dedicated to ensuring we provide an exceptional customer experience. In this role you will be responsible for providing service and product advice to our customers to help resolve product warranty claims in a timely manner. You will also liaise with key internal stakeholders to identify, document, and escalate any product service issues that may arise. But as an experienced Customer Service professional, you already know what's required

What we would love is if you come from the plumbing industry so you know the difference between a close coupled pan or a concealed cistern, but if not, don't worry we have a great onboarding program and full training will be provided to set you up for success

Along with your previous experience in a similar role, it would be great if you had the following skills and experience:

- A passion for customer service and be known as someone customers enjoy talking to
- Be helpful and have the mindset that nothing is too much of a problem for you
- Enjoy communicating effectively with internal and external customers
- Be comfortable working in a structured way, and have strong computer skills, preferably with the Microsoft suite of product
- And most importantly, enjoy working in a team environment

Sound like you?

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