Customer Service Manager

2 days ago


Auckland City, New Zealand SKYLINE TECH LIMITED Full time

**Job Details**:

- Location: Auckland
- Position: Customer Service Manager
- Term: Permanent full time position
- Wage: $33.70-35.00 per hour
- Hours of work: 40 hours per week
- Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.
- Bachelor degree in business management or other relevant field.
- Bilingual ability is preferred for the best services to non English speaking clients;
- Excellent communication skills;
- Excellent time management skills;
- Reliable and able to work under pressure.

**Duties and Responsibilities**:

- Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;
- Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.
- To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.
- Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;
- Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.
- Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.
- To perform other tasks the employer may reasonably request.



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