Credit Collections Officer

Your role

What you'll be doing

What We Need

Corpay is currently seeking an experienced Credit Collections Officer to join our team. Sitting within the Credit Control and Collections division of our Ellerslie office, you will play a pivotal role in liaising with our valued customers across Australasia, delivering excellent customer service, and finding the best solutions for them. This is an amazing opportunity to develop and advance your skills for a successful career in financial services This is a 9-month fixed term contract. Work hours are Monday to Friday from 10:30am to 6:30pm.

How We Work

As a Credit Collections Officer, you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:

- Assigned workspace in Ellerslie office
- Company-issued equipment
- Formal, hands-on training

Role Responsibilities

Reporting to the Credit Team Leader, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances.

As a Credit Collections Officer, your responsibilities will include:

- Proactively reach out to customers with overdue accounts
- Negotiate, implement and monitor tailored payment solutions
- Maintain accurate and up-to-date records of all customer interactions and payment plans
- Provide regular reports on the status of outstanding accounts and collection efforts
- Maintain a professional and empathetic approach when dealing with customers
- Contribute to the continuous improvement of the collections function

Qualifications & Skills

To be considered for this role, you must also have the following skills and experience:

- 3+ years Credit Control or Collections in a commercial environment
- Experience in a collection or contact centre environment, particularly supporting customers in financial difficulty
- Excellent communication and interpersonal skills, with the ability to build rapport and navigate challenging conversations
- A solutions-focused approach and the ability to make informed decisions to resolve a customer’s financial situation
- Intermediate Excel working knowledge
- Familiarity with both New Zealand and Australian customers and respective credit

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity/Affirmative Action Employer

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.