Customer Service and Collections Specialist
6 hours ago
**About us**:
AA Money provide current and potential AA members with simple, transparent and trusted money solutions. Our aim is to help New Zealanders look after their financial well-being and sort their money needs, with a focus on motor vehicle loans and personal loans. We are growing rapidly and are looking for some dedicated lenders who want to join a company going places
**The role**:
As a customer services and collection specialist you will provide exceptional operational support with a goal of ensuring our customers experiences throughout the customer journey with AA Money are second to none. This will include supporting operational functions, creating, developing, and managing the customer servicing, arrears and collections process, policies, reporting and continuing to deliver the operational excellence in line with the AA Money brand until loan maturity.
We are a diverse and friendly team wanting to achieve big goals We want to be the number 1 finance company in New Zealand and would love for you to join us on that journey.
**About you**:
You are ambitious, self-motivated, ability to prioritize workloads and are adaptable to change. You are passionate about delivering an exceptional customer experience and able to build relationships with ease. You feel aligned with our core values - Trust, Connected, Simple and Transparent.
About you:
- Highly motivated and enthusiastic
- Keen sense of empathy and the ability to view things from others' perspectives
- Adept at building great working relationships with staff and internal stakeholders
- Highly developed verbal and written communication skills
- Comfortable working in a dynamic environment with broad guidelines and a high level of autonomy
- Previous banking or finance company experience with understanding of industry principles and regulations
- Demonstrated ability to understand customer wants and needs and to fulfil them
- Previous customer service/sales experience (lending experience in a banking or finance company would be an asset)
**Why work for us**:
As a team, we can offer you training and development, a strong focus on professional growth, and a clear path for your career development.
- Free AA Membership
- Discount on all products within the AA Brand
- Great offices in Britomart
- Wellness and birthday leave
- Up to 4% Kiwi saver after 6 months of service
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