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National Operations Manager

2 weeks ago

Wellington City, New Zealand Healthcare of New Zealand Full time

We have an exciting opportunity to join our Solora team as the National Operations Manager

**Who we are | Ko wai matou**

Solora Healthcare and Rehabilitation is a service coordination and supplier network management organisation that provides health and rehabilitation services through a network of contracted business partners. Services are centrally coordinated by a team of skilled registered health professionals experienced in restorative care, rehabilitation, and sensitive claims.

**Why Us | He aha ai matou?**

Be a part of our growing organisation Some of our benefits include:

- Flexible work environment
- Company laptop and phone provided
- Solora is part of HealthCare NZ, the country's most experienced provider of health and disability services in home and community settings.
- We support and empower New Zealanders to live independently in their communities.
- We are a national organisation who supports personal development for all our staff and we value the amazing work they do.
- All our employees are committed to making a difference in their communities and are enthusiastic about achieving great outcomes for the people we support.
- Mentorship programme
- Online learning platform

**About the Role | He korero whakamarama mo tenei turanga**

The National Operations Manager provides strategic leadership, oversight, and direction to the clinical, quality, business development and coordination teams. Development and maintenance of effective relationships (internal and external) is a critical aspect of this position particularly as we navigate and support NZ's health reforms. This role works directly with the General Manager Solora and is accountable for meeting contractual obligations to provide optimum health and rehabilitation outcomes for clients, whanau and Solora's business partners.

Responsibilities include:

- Support our Wellington-based team members to reach their full potential through effective coaching and mentoring
- Oversee the team's day-to-day** **delivery of rehabilitation and support services, ensuring high quality and people-focused service delivery
- Mange reporting, contractual compliance and continuous quality improvement initiatives
- Recruit, develop and lead staff including oversight of induction of new team members
- Working knowledge of IT and business infrastructure
- Aptitude in decision-making and problem-solving
- Maintain and drive operational deliverables including:

- individual and business unit performance outcomes
- contractual, service delivery and personnel reporting requirements
- budget management
- engagement with our stakeholders
- growth through identified business opportunities
- Work with other internal service delivery and business development teams to implement growth and key performance initiatives
- Collaborating with leaders to implement new initiatives and streamline processes

**What You Will Bring | Ngā tohungatanga mō tēnei tūranga**
- Proven track record in effectively leading high performing teams
- Proven financial and commercial acumen
- Excellent relationship management skills
- Experience in some or all the following:

- Rehabilitation
- Community health
- Service development
- Change management
- Business improvement
- Ability to design, lead and continuously improve service delivery models based on national and international best practice and business experience
- Contract and service level agreement management experience
- Tertiary qualified or equivalent level of experience (preferably in business, health or administration)
- Understanding of Tikanga Maori and the Treaty of Waitangi

**Join the team**:We are committed to enhancing the wellbeing of the people we support, their whanau/families and communities. We are a passionate and hardworking team that fosters an environment that encourages innovative thinking and ideas.