Customer Experience Representative

1 day ago

New Brighton, New Zealand Christchurch City Council Full time

**_E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi_**

In these front-line roles at the Council, it's not just about customer service, it's about the customer experience. You will be the first point of contact for our customers, when they enter our facilities. Our centres are busy and high-pressure environments where no two days are the same.

We have a range of opportunities now available.

**About the role | Ko te mahi nei**

Day to day duties include:

- Welcoming customers with a friendly attitude.
- Assisting with customer enquiries: Answer questions, provide information about memberships and products.
- Processing transactions for retail and/or memberships
- Collaborating with colleagues and wider team: to ensure a smooth and efficient customer service experience.

As someone who has a genuine love for people and is solutions-focused - you'll deliver high-quality information and services to maximize our customer experience.

**About you | Ko Koe Tēnei**
- Ideally, you will have gained your customer service experience from working in retail and/or hospitality; you will thrive in a fast-paced environment and be able to think on your feet
- Have excellent literacy and computer skills, as well as good verbal communication and time management
- Be highly personable with a positive attitude.
- It is preferable you will hold a current Workplace First Aid Certificate.

To view a copy of the position description, click the link at the bottom of the page.

**Shift Hours & Location**:
Permanent Part-Time (Taiora QEII)
- ** Saturday**: 2:00 PM - 8:00 PM (5.5 hours)
- ** Sunday**: 9:00 AM - 1:00 PM (4 hours)

Casual Positions
- ** Jellie Park**: 1 position available
- ** Pioneer**: 3 positions available

When applying, please select which location and shift package you are interested in.

**Additional Information | Ko ētahi atu kōrero**:

- Salary: $27.80 per hour, we pay the current NZ living wage

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date_

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