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Customer Experience Representatives

3 weeks ago

New Brighton, New Zealand Christchurch City Council Full time

In these front-line roles at the Council, it's not just about customer service, it's about the customer experience. You will be the first point of contact for our customers, when they enter our facilities. Our centres are busy and high-pressure environments where no two days are the same. We now have a number of casual positions available for Customer Experience Representatives, to join our supportive and dedicated teams, across our facilities.

**Day to day duties include**:

- Welcoming customers with a friendly attitude.
- Assisting with customer enquiries: Answer questions, provide information about memberships and products.
- Processing transactions for retail and/or memberships
- Collaborating with colleagues and wider team: to ensure a smooth and efficient customer service experience.

As someone who has a genuine love for people and is solutions-focused - you'll deliver high-quality information and services to maximize our customer experience.

**About you**:

- Ideally, you will have gained your Customer Service experience from working in Retail and/or Hospitality, you will thrive in a busy and dynamic environment and be able to think on your feet
- Have excellent literacy and computer skills, as well as good verbal communication and time management
- Highly personable with a positive attitude
- Preferably hold a Current Workplace First Aid Certificate

**Locations & Hours**:
These are casual roles, filling shifts as and when required. They will predominantly be covering afternoon/evening and weekend shifts, so availability over these times is important.
- Pioneer Recreation & Sport Centre, 75 Lyttelton Street
- Jellie Park Recreation and Sports Centre, 295 Ilam Road
- Graham Condon Recreation and Sport Centre, 3 Sisson Drive
- Te Pou Toetoe: Linwood Pool, 141 Smith Street
- Taiora: QEII Recreation and Sport Centre, 193 Travis Road

**Additional information**:

- Salary: $26 - $27.44 per hour.
- To view the position description please click the link at the foot of the page.

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._**

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Collaboration - exposure to wider areas of the organisation
- _ Benefits_ - a variety of benefits for Council staff from health schemes to retail discounts_