Operations Manager

**Job no**: 591583
**Work type**: Full Time
**Location**: Wellington
**Categories**: Trades & Maintenance, Facilities Management, Frontline Supervision & Team Leaders

We are looking for a superstar Operations Manager based in Wellington to provide leadership to our people ensuring a highly motivated and productive retail food and catering contract operations team that are consistently delivering against contract requirements.

**About the role**:
This role is:

- Accountable for the management of commercial results and operational delivery across the catering contract (Wellington Hospital, Kenepuru Hospital and Meals on Wheels service), inspiring the team to achieve the Contract KPI’s for productivity, Zero Harm, operational performance, service and quality.
- Develops and maintain site-based customer relationships, foster business connections, and strategically develop new business opportunities.
- Develop a sense of community and encourage the contract leadership team to continually foster the development of their team members enhancing skills and developing potential future leaders of the business.
- Builds a regional team with diverse style, thinking preferences, and experience. Translates organisational targets into common team objectives. Creates a sense of belonging and strong morale. Encourages involvement, collaboration and open dialogue. Promotes and rewards team success.
- Drives operational excellence. Has the ‘bottom line’ front of mind and is persistent in the pursuit of goals despite obstacles. Track record of achieving and exceeding goals. Pushes self and helps others to achieve goals.
- Optimises overall workforce productivity, fit-for-purpose skill set and competence of staff.
- Plans and implements capability development region wide to ensure resources meet forecast demand inclusive of new business activity.
- Implements business improvement initiatives to support client requirements while ensuring Zero Harm is always our number 1 priority.

**About you**:
You’ll thrive on the challenge of meeting time frames, juggling resources and adapting to change all whilst ticking off your milestones. You’ll enjoy working with a positive team and going home each day with a sense of achievement that you have contributed to customer satisfaction. You will also have:

- 4 years + operational management experience in the healthcare and/or catering industry
- 2 years+ client relationship management experience, preferably in the health and catering service industry
- Proven experience in coaching, training and influencing teams
- Experience working in highly competitive and commercial environment
- Desirable to hold a tertiary qualification in a related discipline e.g., business management, operations management
- Experience in change management
- Able to work under pressure and to tight deadlines
- Solid financial and P&L experience
- Building effective teams and can demonstrate and see value in sharing wins and successes
- Proven ability to write and present business reports
- Relevant tertiary qualifications
- Food Safety experience and related qualifications

**To be successful in this exciting role you will**:

- **Show Adaptability**: appropriately balances conflicting demands and is adaptable and flexible. Are comfortable in a changing work environment and handles uncertainty well
- **Build Internal Relationships**: develops and maintains strong peer relationships through an understanding of organisational dynamics and how the business unites interrelate. Communicates effectively with peers and superiors
- **Manage Client Relationships**: builds open and honest relationships with clients and is accessible to clients. Recognises client’s needs and requirements, takes responsibility for issues and influences client’s decisions
- **Plan and Organise**: spends time on what is important and quickly sense what will hinder goal accomplishment. Accurately plans and scopes length and difficulty of tasks and projects. Organises multiple activities at the same time and uses resources efficiently
- **Lead by Example**: leads by examples and understands what motivates team members and influences others to achieve desired results. Operates with Downer’s Tikanga at the centre of their leadership.
- **Team Player**: is able to operate effectively within a team environment and seeks to ensure the front-line teams have what they need to be successful, through pro-active support, a solutions focused attitude and active engagement in resolving issues.
- **Strong commercial awareness** and understanding of financial management key drivers
- **A strong level of verbal and written communications skills**

A role with Spotless NZ can advance your career and expand your skills. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We can also offer:

- Access to a great range of corporate discounts and benefits including o