Customer Service

2 weeks ago

Christchurch, New Zealand Hynds Full time

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic workplace, hands-on environment where no two days are the same? If so, we want YOU to be part of our team at Hynds Hornby Branch.

**About the Role**:
We are on the lookout for a dedicated team member to join our dynamic branch team. You will be responsible for providing top-notch sales support, maintaining branch performance standards, and ensuring smooth operational processes. This role is ideal for someone who enjoys working with customers, problem-solving, and keeping operations running efficiently.

**Key Responsibilities**:

- Provide excellent sales support to all branch customers, ensuring interactions meet Hynds’ service standards.
- Manage customer orders from start to finish using the company’s systems (M3) and follow correct processes
- Build and maintain strong relationships with customers, internal sales teams, and procurement teams.
- Handle cash and trade sales, process banking and credits, and monitor debtor accounts.
- Operate forklifts for moving, loading, and unloading products safely.
- Maintain high standards of safety, cleanliness, and compliance in all work areas.

**What We’re Looking For**:

- A customer-focused professional with excellent sales and service skills
- Strong multitasking abilities with the ability to prioritize tasks.
- A proactive team player who takes ownership and gets things done.
- Full NZ Driver’s License (Class 1) and F endorsement (or willingness to obtain).
- Experience in warehouse, sales, or operations roles is an advantage.
- Ability to lift and move products up to 20kg.

**Why Join Us?**
- Be part of a company that values your contribution and promotes personal and professional growth.
- Collaborate with a dedicated team committed to delivering quality and service.
- Participate in a positive work environment that prioritizes health, safety, and ongoing development.

**Who we are**:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

**Pre-employment checks**:

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