Customer Services Manager

2 weeks ago


Christchurch, New Zealand New Zealand Couriers Full time

**About Us**

At **New Zealand Couriers**, we’ve been passionate about delivering for our customers for over 60 years — safely, efficiently, and with care. Our team plays a crucial role in keeping Aotearoa connected, and we’re looking for a **Customer Service Manager** to join our Christchurch team.

**About the role**:
As a key leader in our Christchurch branch, you'll be responsible for leading and motivating a team of customer service representatives, driving service excellence, and ensuring our customers receive prompt, professional, and effective support every time.

**What you’ll be doing**:

- Leading and developing a high-performing customer service team
- Monitoring service levels and driving continuous improvement
- Handling escalations and resolving complex customer issues
- Collaborating with operations and sales to deliver great outcomes
- Reporting on team performance and customer satisfaction metrics

**What you’ll bring**:

- Proven leadership experience in a customer-facing role
- Strong communication, coaching and people management skills
- A proactive, solutions-focused approach
- Experience in a fast-paced service or logistics environment (ideal, not essential)

**What’s in it for you?**
- Be part of a leading Kiwi company with a strong team culture
- Career growth opportunities within the Freightways Group
- Make a real impact on customer experience and team success

The successful applicant will need to undergo a criminal history check and pre-employment drug test.


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