Trainee Customs Officers

**Looking for a career where no two days are the same?**

**Want to be part of the team that helps protect New Zealand's borders?**

We have several Trainee Customs Officer roles based in Christchurch as part of the Deployment Cycle. As a Trainee Customs Officer you'll interact with a wide range of people, ensuring a quality passenger/customer experience. You'll play a key role in protecting and enhancing the interests of New Zealand by managing border security and community risks that come with the flow of people, goods and craft into and out of New Zealand.

**About this role | Mō tēnei tūranga mahi**

You'll be part of a close-knit team. Being in our deployment model, typically you will start work at the Christchurch International airport or the Lyttelton port and move around different operational locations / areas every couple of years. Based at the airport, these work areas include Inspections, Border Protect - Supply Chain Team, Service Delivery. As part of deployment you'll also work at Lyttelton Port. Even if you are not deployed to these areas, you will have the opportunity to learn about them.

Hours of work provide for 24/7 coverage across a 6 days on and 3 days off roster pattern, for which an annual allowance will be paid. The annual salary for this role is $58,718 plus an annual allowance of $13,679 for working rostered shifts.

**What you'll be doing | He aha tāu e mahi ana**

We'll train you for the job - and once you've successfully completed training you'll be:

- Facilitating passengers and goods in and out of NZ, note taking, writing reports and entering information into our electronic systems
- Questioning passengers and undertaking activities such as searching baggage
- Processing passengers through Customs processes, this might have you sitting in a booth for long periods of time or standing up for long periods of time assisting passengers
- Ensuring passengers meet immigration requirements and knowing when to escalate situations
- Inspecting goods, packages and/or containers at our Inspections facility or Lyttelton port
- Working as part of our Border Protect initiative and regularly going out and engaging with stakeholders, businesses and others who work in the freight environment, educating and advising on Customs' core functions
- Conducting Customs activities at the Port of Lyttelton including inspecting cargo, immigrating passengers, port patrol etc.

**What you'll need to be successful | Ko ngā mea ka hiahia e koe kia angitu te haere**

We're looking for people with
- a passion for protecting our borders and affinity with what Customs does
- excellent communication skills and the ability to handle diverse situations professionally and tactfully
- great attention to detail and the ability to make sound judgments under pressure
- a high level of integrity and a commitment to upholding laws, policy and procedures
- ability to adapt quickly, work in an often fast-paced environment and be comfortable embracing technological advancements and procedural changes
- a good fitness level and able to manage the requirements of the role which includes completing our Officer Safety Tactics training, long periods of sitting and standing, and able to lift up to 20kg (baggage).

**Working for Customs | Mahi ki te Mana Ārai o Aotearoa**

To work for the New Zealand Customs Service, you must be able to meet the following requirements:

- Be a New Zealand Citizen or New Zealand Permanent Resident
- Have resided continuously in New Zealand for the last 5 years*
- Successful applicants are also required to pass a medical assessment, drug test and have a clear Police record.
- _If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for a period of 6-9 months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand._

***Applications close on Friday, 23rd May at 5pm.**

**Job details**:

- Reference #
- 44629
- Posted on
- 14 May 2025
- Closes on
- 23 May 2025
- Location(s)
- Christchurch
- Expertise
- Trainee Customs Officer
- Job level(s)
- Entry Level, Experienced
- Work type(s)
- Permanent Full Time
- Additional attachment