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Client Services Manager

3 weeks ago

Tauranga, New Zealand Bop Ally Ltd Full time

**Job Summary**

BOP Ally Limited is looking for a Client Service Manager, as a Client Service Manager you will be responsible for plan, administer, and review of customer services and after-sales services, ensuring the maintenance of sound customer relations.

Hourly rate: $32 - $34 per hour.

Guaranteed hours: 30 per week.

Maximum hours: 40 per week.

Location: Tauranga, Bay of Plenty

**Key Responsibilities**
- Developing effective communication platforms for clients and staff.
- Inspiring repeat business from clients by developing effective communication platforms for clients and staff.
- Developing and reviewing policies, programs, and procedures concerning customer relations and the goods and services provided.
- Providing direction and feedback to team members and assisting with recruitment.
- Inspiring repeat business from clients.
- Ensure alignment with company goals and customer expectations
- Liaise with subcontractors to ensure project objectives, timelines, and quality standards are consistently met.
- Conducting customer service workshops and presentations.
- Monitoring and measuring client satisfaction by analysing feedback and implementing improvements.
- Liaising with different departments about client queries.
- Offering advice to clients on services and products.
- Developing surveys and capturing client information.
- Participating in marketing campaigns.
- Dealing with client requests and troubleshooting problems.

**Required Qualifications or Experience**
- NZQF Diploma or above OR three years of relevant experience

**Application Process**

Pay: $31.00 per hour

Expected hours: 32 per week

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (preferred)
- Sales: 1 year (preferred)

Ability to Commute:

- Tampa, FL 33619 (preferred)

Ability to Relocate:

- Tampa, FL 33619: Relocate before starting work (preferred)