Product Owner

**Req ID**: 76805 **Department**: Insto Ops Client Services **Division**: Institutional **Location**: Auckland Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mō te tūranga - About the role As a Product Owner in our Institutional Operations Client Engagement - this role enable and inspire the squad to pursue its mission by guiding them on "what" work to do. They prioritise work based on delivery of customer value and engage with other Product Owners to align and manage interdependencies with a Technology specialisation. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. **Role Type**: 12-month secondment / Fixed-term, Full-time **Role Location**: Auckland - Tāmaki Makaurau Ka aha tō rā e kite ai? - What will your day look like? As a Product Owner, your role is to enable and inspire a multi-disciplinary team to pursue its mission, by guiding them on 'what' work should be completed by the squad. The Product Owner constantly prioritises tasks and the squad’s backlog with the customer at the heart of their decision making. The Product Owner also ensures that the work is strategically aligned to the tribe mission and engages with other Product Owners to align and manage interdependencies. Whilst this role is not a people manager, it is a key leadership role, galvanising the squad around a vision and supporting them to successfully deliver customer value at pace. **In this role, you will have the opportunity to**: Work with stakeholders and customers to design, develop and help deliver the most appropriate and fit for purpose business solutions for our customers using Fileactive and emerging technologies. Collaborate closely with the relevant teams to ensure work meets stakeholder requirements, is industry best practice and designed for maximum re-use. Maintain strong stakeholder relationships and the ability to negotiate with Delivery Partners and Support Teams to ensure execution of our Channel Strategy and Customer solutions. Ensure new features and services are delivered comply with relevant business governance requirements. Demonstrate a strong understanding of ANZs Digital Channel strategy, with an ability to make prioritisation decisions based on a range of factors. Embed a culture of learning, empowerment, rapid experimentation, adaptability and collaboration. Role model customer centricity and the ANZ Values. Ōu Pūkenga? - What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong payments domain knowledge including customer-facing channels and operations Demonstrated customer service skills and excellent relationship building and management experience Proven stakeholder management and negotiation skills with strong written and oral communication skills Experience in negotiating constructive outcomes in complex environments with competing priorities Demonstrated commercial acumen based around product delivery and providing high quality advice Create a working environment where you and your colleagues can learn, grow and perform to their best Help coordinate and drive incident analysis and troubleshooting outcomes into continuous improvement Drive continuous improvement, documenting new support functionality and create and maintain support processes to ensure the right tools are available for the wider team Proven ability to innovate and adapt to latest developments You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us? From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has