Customer Care Assistant

4 days ago

Auckland City, New Zealand Flo & Frankie Full time

Are you warm, thoughtful, and love making people feel truly valued? We’re on the hunt for a **Customer Care Assistant** to join our Support Office team and become the friendly, reassuring voice behind our brand.

This is a full-time, in-office role based in _Parnell_ —perfect for someone who thrives in a fast-paced environment and takes pride in creating meaningful customer experiences. You'll be the first point of contact for our customers, supporting them with online orders, returns, queries, and general assistance across multiple channels.

**WHAT YOU'LL DO**:

- Handle returns, exchanges, and product queries—ensuring timely and satisfying resolutions.
- Oversee online order fulfilment and provide support during peak trading periods.
- Liaise with our boutique and warehouse teams to resolve customer issues smoothly.
- Spot opportunities to streamline systems and elevate the customer experience.

**WHAT YOU'LL BRING**:

- Proven experience in customer care or retail (fashion/homewares preferred).
- Strong organisational and multitasking skills, with a proactive, problem-solving attitude.
- Proficiency with Shopify, Vend and Microsoft Office Suite, including Excel and Word.
- A keen willingness to roll up your sleeves and tackle a variety of tasks head-on.
- A creative, think-outside-the-box perspective and a positive, can-do attitude.
- Excellent written and verbal communication skills paired with a genuine people-person approach.

**ABOUT US**:
Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, and we strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We have sustainability at the forefront of our minds as we continue our journey to always be better for our planet. For example, we’re proud to say we have no plastic wrapping on any of our own brand fashion garments when they are delivered to our warehouse.

We value making a difference through our Flo Gives Back projects that have a real and lasting impact, supporting local and international charities.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we're seeking individuals who share our passion for delivering above and beyond customer service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. You’ll play an integral part in our exciting journey as we continue to grow. With us, there's no limit to how far you can soar

**OUR PERKS**:

- Above market salary and generous staff discounts.
- Being part of a friendly, down to earth, and supportive team of people who embody our core values and vision.
- Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.
- Ongoing training to ensure you are always up to speed and empowered to be your best self.
- Development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.
- Access to free and confidential EAP service.

This is an incredible opportunity to join our fast-growing business and really feel part of the growth of the business.

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