Customer Care Associates

6 days ago

Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

As we continue this growth journey, we have a number of opportunities available for part ime (30 hours per week) Customer Care Associates to join our team.
- We have a range of rosters available, but all require the commitment to work one weekend day. You'll work 30 hours per week, with earliest roster starts at 8am and latest finishes 10pm._

What You'll Be Doing | Mō te Tūranga

Our Customer Cares teams are a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day - You could be dealing with AA Membership enquiries or with Roadside assistance for our members or Business-to-Business partners. You will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

About You | Mōu

A natural communicator, your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. You’ll be a supportive and actively involved team player, contributing ideas to continually improve customer experience.

You will have the following:

- Proven customer service experience and sales background
- A 'can do' attitude and calm nature
- Excellent communication, listening, and reasoning skills
- Strong organisational and computer skills
- Drive and energy to give the best customer service on each call
- Availability to work across a range of shifts and to commit to one weekend day per week.

What We Offer | Ngā āhuatanga kei a mātou
- Free AA Membership for you and your whānau
- NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
- A day off for your birthday
- Hybrid working arrangement
- Training available / career development
- Discounted insurance

To get you started we provide several weeks of full-time paid training during standard business hours (this involves class room learning, working alongside our friendly team, and getting outside to see what it takes to keep New Zealand moving)
- Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably._

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