File Management Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change. **Are you looking for an exciting new challenge in 2025?** We are looking for File Management Support Officers (FMSOs) to join our team and play their part in keeping New Zealander's safe. - **Based in Palmerston North** - **Permanent/Full time Shift Work**: - **Remuneration**:$63,526**per annum**: - **Attractive Shift Work Incentives**: - **Training provided however adequate computer skills are required**: - **You will be required to undergo a psychometric test as part of the recruitment process**: - **Intake date commences on Thursday 28 August 2025 - you must be available to start on this date.**: - **The first 12 weeks will consist of both training at the Kapiti Digital Centre (Paraparaumu) and in Palmerston North. You must be able to attend training in Paraparaumu for 2 weeks from Monday 1 September**: - **JR 5362837** **E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.** - Stand at the stern of the canoe and feel the spray of the future biting at your face_ **Mo te tunga | About the role** **File Management Support Officers (FMSO's)** are part of File Management, Transcription Services (FMT) and are part of a nationally centralised group which supports a number of key elements within the case management process, our frontline staff and also provides key services to victims. Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done, even if it's in a fast-paced environment where there can be pressure from time to time? This is a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time. Quite simply, you would be our digital paperwork superheroes. Some of the key accountabilities in this role are: - Accurately recording and transcribing information to a high standard - Analysing information and using your initiative to make decisions - Using empathy with internal and external stakeholders. - Communicating easily and effectively both written and orally. - Managing conflicting demands. **He aha taau e kawe mai | What you'll bring** Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. - A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working. - Supportive of team members and looks for opportunities to contribute to an inclusive environment. - Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality. - Have a commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback. At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results. **Shift work details**: Our district sites operate 16/7 between 6:00am and 10:00pm on a six on three off roster. The roster pattern is three early shifts, three late shifts, followed by three days off. **What we offer**: - Full training - Flexible hours - Up to 15% Shift Incentive - 28 days of leave, 40 including Statutory Days - Professional development opportunities - Excellent career progression - Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services This role is set at **Individual Contributor level**, this means your key purpose is "to deliver or enable others to deliver Our Business". **To view the position description for this role please copy and paste this link into a new browser**: **Mo tatou | About us** New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and