Cloud Support Engineer

This role supports our services that focus on enabling Container Deployments on AWS with services such as AWS Elastic Container Service, Elastic Kubernetes Service, AWS Batch and implementing serverless architectures over AWS Fargate, AppMesh, and Cloud Map. Additionally, the role also supports certain Monitoring and Observability tools such as X-Ray, Managed Services of Prometheus. Basic qualifications To qualify for this role, you should have the following experience: - Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment, Orchestration Management, and/or Configuration Management - Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools). - Master’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR Bachelor’s degree in the same with 1+ year of experience OR equivalent experience in a technical position Job summary If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you: - Learn and use ground breaking technologies. - Interact with leading engineers around the world. - Partner with AWS teams to help reproduce and resolve customer issues. - Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. - Drive customer communication during critical events. - Drive projects that improve support-related processes and our customers’ technical support experience. - Write tutorials, how-to videos, and other technical articles for the developer community. - Work on critical, highly complex customer problems that may span multiple AWS services. WHY AWS PREMIUM SUPPORT? - First and foremost this is a customer support role - in The Cloud. - Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies. - Career development: We promote advancement opportunities across the organization to help you meet your career goals. - Training: We have training programs to help you develop the skills required to be successful in your role. - We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet. - Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events. "As we operate on follow-the-sun model, you may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call).” - One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS). - Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang. - Understand the complete deployment lifecycle from design, build, test, deploy. - Experience with Kubernetes or containerization technologies - Understanding of hypervisor/virtualization and containerization Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.