Cloud Support Engineer

No matter who you are, Pax8 is a place you can call home.

We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team.

Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Pax8 is growing globally, and we are now expanding across Australia, New Zealand and Asia. We are seeking our founding team members to grow this new region and make a meaningful impact on the business. The majority of our organisation is comprised of early employees who have grown into management and executive positions.

There has never been a better time to join - we're just getting started

**Position Summary**:
The Cloud Services Engineer is part of the Pax8 Cloud Services team, enabling APAC businesses to succeed by delivering the power of Microsoft Azure, VMware and other supporting technologies.

The purpose of this role is to maximise the uptime, performance, stability and security of managed customer platforms and environments across Pax8 Cloud, including but not limited to, those built on top of Azure and the VMware Managed platform.

**Essential Responsibilities **_(includes, but is not limited to):_**
- Management & administration of customer platforms and servers on the VMware managed compute platform.
- Management & administration of customer environments, platforms and servers on Azure.
- Communication between teams (Cloud Success, Cloud Product, Business Development, Platform & Infrastructure)
- Escalate points for Cloud Success team and customer tickets/incidents.
- Be a centre of knowledge and knowledge article creation for our wider Pax8 team.
- Ensure all interactions with customers and billable work is booked and recorded against the customer in Salesforce.
- Project manage and document own time, schedule, customer deliverables and customer expectations.
- Support delivery for Microsoft Azure deployments
- Keep up with Microsoft product announcements and programs relating to Azure and other relevant product services that form Pax8's cloud offerings.
- Scheduled and emergency after-hours maintenance.
- Participation in an on-call roster

**Ideal Skills, Experience, and Competencies**:

- Advanced guest operating system level knowledge of Linux (Ubuntu, Debian, CentOS) and/or Windows (Server 2012 R2+)
- Experience in, and knowledge of web, web hosting and database technologies (Apache, Nginx, IIS, Varnish, Redis, Plesk, cPanel, MySQL, PostgreSQL & MSSQL)
- Technical experience in infrastructure deployment and support across private and public cloud, networking, virtualization, identity, security, storage and availability.
- Strong understanding of the Microsoft Azure platform and core services including Azure Active Directory.
- Experience working with Azure Resource Manager (ARM) templates.
- Knowledge with CI/CD pipelines, Kubernetes, Docker and Terraform
- Strong scripting capability (PowerShell, Azure CLI, Bash, Python, etc.)
- Understanding of RESTful APIs, JSON.
- Familiar with Source Control technologies: Git, GitHub, VSTS, etc.
- Experience with monitoring and patch management systems and processes.
- Experiences with implementing task/process automation and orchestration.
- Understanding of Configuration Management tooling such as PowerShell Desired State Config (DSC), Ansible, SaltStack.
- Unwavering need for documentation.

**Why Join Pax8?**

Well here are a few points of how we value our greatest assets:

- At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
- We offer a hybrid work environment, with flexible working hours - you tell us what works best for you. WFH is great, but nothing beats lunches with the team and getting to know your fellow colleagues in the office
- In addition to the above, we offer all our employees Private Health Cover. Beneficial for when life happens, and also for tax time too
- Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey

**About Us**:
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.