Service Delivery Manager

2 days ago

Auckland City, New Zealand Auckland Transport Full time

Are you passionate about delivering high-quality technology services that make a real impact? Do you thrive in a dynamic environment where vendor management, service governance, and customer experience intersect? If so, we want you on our team

Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

**Te Whiwhinga mahi** | The opportunity**

This is a strategic and hands-on role where you'll:

- Hold vendors accountable to SLAs, KPIs, and contractual obligations.
- Lead service reviews, incident investigations, and change oversight.
- Align vendor activities with business priorities and customer needs.
- Champion service excellence and operational stability.

**What You'll Be Responsible For**
- Ensuring vendor accountability and service quality across platforms.
- Facilitating post-incident and major incident reviews.
- Overseeing change management and risk assessments.
- Monitoring customer feedback and driving service improvements.
- Delivering transparent governance reporting and dashboards.
- Supporting minor workflow enhancements to boost efficiency.

**Nā tāu rourou | What will you bring?**
- Bachelor's degree in IT, Business, or related field.
- 8+ years' experience in IT service delivery or vendor management.
- Proven ability to manage third-party providers and drive performance.
- Strong grasp of ITIL practices (incident, problem, change management).

**Desired Skills**:

- ITIL Foundation certification.
- Experience in public sector or complex multi-vendor environments.
- Familiarity with enterprise service management platforms (e.g., ServiceNow).
- Customer-centric mindset and strong communication skills.

**Ko mātou tēnei | Our Organisation**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- 25% discount on public transport services across Auckland
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

Applications close 4th September 2025

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**

We tiaki all those who use transport in Tāmaki Makaurau.

LI-RS1

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Peoplebank Full time

    You'll be joining an organisation while embarking on their transformation journey. Due to this, an experienced Service Delivery Manager is required to continue and support this journey, based in their Auckland CBD office. As a Service Delivery Manager, reporting to the Head of Platforms and Customer Services you are responsible for the continuous...

  • Service Delivery Manager

    2 weeks ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people! **SERVICE DELIVERY MANAGER** **Your role, your journey | Te Huarahi Whakatipu** **How you'll show up | Tu mai Tu Rangatira** - Deliver exceptional service management to Corporate and Government...

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Empired Full time

    **The Role** As a Service Delivery Manager, you’ll ensure that Intergen is “easy to do business with” through streamlining processes and ensuring we’re following best practices to deliver the best possible outcomes. **Your responsibilities will include but not limited to**: - Be accountable for all aspects of delivering the contracted annuity...

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Intergen Limited Full time

    **The Role** As a Service Delivery Manager, you’ll ensure that Intergen is “easy to do business with” through streamlining processes and ensuring we’re following best practices to deliver the best possible outcomes. **Your responsibilities will include but not limited to**: - Be accountable for all aspects of delivering the contracted annuity...

  • Service Delivery Manager

    4 days ago

    Auckland City, New Zealand GE HEALTHCARE Full time

    **Job Description Summary**: The Service Delivery Manager (SDM) is responsible for leading a team of engineers who perform the maintenance and repair of medical equipment. This role is responsible for optimising the use of resources to drive integrated service delivery and customer experience, within the sub segments and modalities. It is important the SDM...

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Genesis Energy NZ Full time

    As New Zealand's market-leading energy retailer, we look after more than 500,000 customers. We generate about 20% of the country's electricity from a diverse portfolio of thermal and renewable generation assets. **About the role**: We're on the hunt for a Service Delivery Manager to join us. This position will see you support the technical leadership of...

  • Service Delivery Manager

    1 week ago

    Auckland City, New Zealand Capgemini Full time

    About Capgemini Capgemini is a diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire...

  • Client Delivery Executive

    6 days ago

    Auckland City, New Zealand HAYS Full time

    We have an exciting opportunity to join a global IT solutions organisation in New Zealand.**Your new company** A global IT solutions company that specialises in Digital Workplace and Cloud & Infrastructure for large organisations. **Your new role** As the Client Delivery Executive, your role is primarily to lead the local Delivery of Services provided by...

  • Service Delivery Manager

    2 days ago

    Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...

  • Service Delivery Manager

    4 days ago

    Auckland, Auckland, New Zealand Talent Army - Winners of Innovation in Recruitment & Recruiter of the year 2023 Full time

    We're working with a fast-evolving organisation that's modernising its digital and IT operations. They're looking for a Service Delivery Lead to take ownership of service management across IT operations, cloud support, and ERP/business applications. This is a pivotal role where you'll bring structure, calm, and consistency to a busy environment. You'll...