Service Excellence Executive

6 days ago

Auckland City, New Zealand Lion Full time

Work just feels different when you’re centred at the heart of good times. It’s about joining a family of big, iconic brands that bring everyone together to celebrate, connect and socialise. So put a spark back in your day, working in an environment where you will experience growth on tap, and outstanding brands like Steinlager, Speight’s, Wither Hills & Hyoketsu.

Our Service Excellence Team is intensely focused on providing exceptional experiences for our customers and consumers. We are currently on the lookout for a passionate, talented team member eager to deliver world-class service as a **Service Excellence Executive.**

**Some of your responsibilities include**:

- Provide solutions that exceed customer expectations, aiming for first call resolution with every interaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Embrace a mindset focused on continuous improvement to enhance our service standards and delight our customers.

**What we're looking for**:
We are open to new or recent grads within data and analytics, content management, e-commerce, or product and digital management as this is a great pathway into these roles.

You will also bring:

- A strong focus on customer and consumer satisfaction.
- Excellent communication skills with a knack for making customers feel heard and valued.
- Strong problem-solving abilities to tackle customer concerns with grace and creativity.
- A passion for learning and a willingness to continuously improve your skills.
- An innovative mindset with the ability to think outside the box and improve processes.

Ultimately, we seek innovators and leaders in this field who will manage the full end-to-end process and continually seek improvements. If you are our next superstar, capable of building strong customer relationships and possessing high levels of resilience and curiosity, we would love to hear from you.

At Lion, we offer ‘growth on tap’ and you’ll get hooked on reaching higher with each new challenge. No matter your chosen career, for those thirsty for more we have endless experiences to learn and grow. But don’t worry, you don’t have to choose between your career and other life priorities - we have fantastic people, policies and programs in place to empower you to lead a career and life less ordinary.

We’re a certified B Corp, which means we care about people, planet and purpose—not just profit. We’re committed to diversity, equity and inclusion, and we celebrate the unique perspectives that help us grow and innovate. We intentionally embrace difference and cultivate belonging every day, whether through our investment in our Reconciliation journey through our Innovate RAP, our commitment to gender pay equity or providing progressive people policies.

  • Service Excellence Executive

    2 weeks ago

    Auckland City, New Zealand Lion Full time

    At Lion, our core purpose is to ‘enrich our world every day by championing sociability and helping people to live well’. To achieve this, our culture is one based on achievement, growth and sociability. It takes courage to make things happen. To do this, we’re empowered to act fast and make the right decision. Making it happen isn’t possible on our...

  • Client Service Executive

    4 days ago

    Auckland City, New Zealand NielsenIQ Full time

    Company Description NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran...

  • Service Excellence Lead

    4 days ago

    Auckland City, New Zealand Fonterra Full time

    **General Information**: - Date Published- 13-Sep-2024- Advertising Ends- 23-Sep-2024- Country- New Zealand- Location- Auckland, Hamilton & North Waikato- Role Type- HR- Work Type- Permanent- ID#- 9441**Position Description**: **Our Co-operative** **Fonterra’s strength is in the collective | Te Mātāpuna toa takitini** - We are a Co-operative created...

  • Manager - Executive Services

    1 week ago

    Wellington City, New Zealand New Zealand Police Full time

    **Manager, Executive Services Team, it starts with you!**: - **Grade:21**: - **Permanent**: - **Office of the Commissioner, PNHQ**: - **JR 1501161** The Office of the Commissioner has been established to provide advice, governance, and executive support services to the Executive Leadership Team and to members of the broader executive which includes...

  • Multinational, Client Service Executive

    6 days ago

    Auckland City, New Zealand Chubb Full time

    **Your Role** We are seeking an organised individual to join our team as the contact point for all service matters related to Multinational accounts. We have a fantastic opportunity for a Client Service Executive who is experienced at building strong relationships with Underwriters, Clients and Brokers. This opportunity will see you working collaboratively...

  • Senior Recruiter

    9 hours ago

    Auckland City, New Zealand Keller Executive Search Full time

    Keller Executive Search is currently seeking a highly experienced senior recruiter based in New Zealand. We are looking for a top-tier professional who is prepared to take on the distinctive challenges and exceptional opportunities that this role offers. You will have the opportunity to play a crucial role in driving our growth. You will closely collaborate...

  • Adviser Executive Services

    1 week ago

    Wellington City, New Zealand Department of Corrections Full time

    **About the Job**: - Full-time, permanent position, working Monday to Friday - Based at our National Office in Wellington - Salary range $66,411 - $93,756 **'Kotahi anō te kaupapa, ko te oranga o te iwi' - ‘There is only one purpose to our work: the wellness and wellbeing of our people.** **Mō te tūnga | About the role** We are seeking an...

  • Account Executive

    6 days ago

    Auckland City, New Zealand Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Customer Service Executive

    4 days ago

    Auckland City, New Zealand Yorkshire Bridge Full time

    We are excited to be working on behalf of one of New Zealand's leaders in sustainable packaging solutions to find them an exceptional **Customer Service Executive**. The role will be based from home, with the need every now and then to head in to see customers at their offices. **Job Profile Summary** The primary function of this role is to facilitate the...

  • Executive Assistant

    6 days ago

    Auckland CBD, New Zealand New Zealand Customs Service Full time

    Are you a master multitasker with superb organisational skills and a knack for staying one step ahead of the game?Looking for the next step in your Executive Assistant career?We are looking for a dynamic and proactive individual to support two of our Group Managers as an Executive Assistant.The New Zealand Customs Service | Te Mana Ārai o Aotearoa protects...