Professional Services Coordinator

We are seeking a dedicated Professional Services Coordinator to join our dynamic team in Auckland. This role is pivotal in supporting our Professional Services team with large project implementations and providing project leadership for smaller projects. If you are passionate about customer success and project management, we want to hear from you

Responsibilities and Duties

Assist the Professional Services team to ensure end-to-end account success and satisfaction throughout the entire implementation lifecycle.

Promote the Vision, Mission, and KPIs as set by the senior management team.

Engage in technical aspects of projects.

Hold a successful Project Management certification.

Foster a customer-focused and customer-driven culture.

Understand customer requirements and provide guidance based on industry best practices.

Maintain strong communication standards, ensuring timely updates with customers and cross-functional teams.

Drive customer satisfaction as a primary goal by understanding customer needs and ensuring their requirements are met.

Manage multiple projects simultaneously with effective time management skills.

Understand the capabilities and limitations of our hardware offerings.

Collaborate closely with all members of the Professional Services team, Sales, and internal support teams to ensure successful implementation of new accounts.

Report on Key Performance Indicators (KPIs) weekly, monthly, and quarterly.

Gain a foundational understanding of Teletrac Navman product capabilities.

Maintain a knowledge database of product features and functionalities of competitive products in the region.

Stay updated with best practices in your discipline.

Support customer queries during the implementation phase.
- 3 + years of customer support / management experience in growing enterprise start-up environments, working directly with customers
- 2 + years Project coordination experience and/or equivalent coordination experience
- PM qualification (PRINCE2 / PMP Practitioner certification) desirable
- Willingness to take ownership, be held accountable, and achieve a good outcome for all stakeholders
- Exhibits solid business acumen
- Ability to travel - when required
- Experience in maintaining top-notch customer support levels during periods of high business and team growth
- Development of metrics that drive customer operations and demonstrated success in managing those metrics
- Prior experience within IT&T / Telco or Technology industry advantageous
- Excellent written and verbal communication skills with the ability to communicate effectively at all levels
- Able to work with a diverse array of people, challenging in a non-confrontational way, and builds successful working relationships
- Displays a sound business judgment and decision-making capability
- Strong MS Office skills and experience

All applicants must have the right to work in New Zealand

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Teletrac Navman Connected Services:
We are a leading provider of connected safety, security, and concierge services. We are accelerating, supporting and complementing the world of connected technology in the V2X space with our globally integrated platform. Key products include integrated emergency (eCall), breakdown (bCall) and stolen vehicle tracking (SVT) solutions, with the latter involving liaison with law enforcement to quickly locate and recover stolen vehicles, throughout UK, Europe, USA, Canada, Mexico, Australia and New Zealand. Connected Services is a Teletrac Navman Company, Teletrac Navman is a Vontier company.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet.