Associate Customer Service Manager

2 days ago


Remote, New Zealand Tokeet. Full time

**Company Description** Tokeet provides SaaS software and support for the short term vacation rental market. This burgeoning industry is sometimes called Property Management Software (PMS), and it is all about managing the tasks necessary to coordinate bookings on multiple web sites, communicate with guests and work staff, using AI to set prices, and handle virtual paperwork like contracts and invoicing. Tokeet is 100% bootstrapped and profitable... this is your opportunity to join a startup that is already making it. **Role Description** **Responsibilities**: - Learn the Tokeet suite of products and become a power user. The core platform technology is three years old and on version 3, which is quite stable and user-friendly. Add-on products vary from two years old to new launches. - Help customers (property managers) understand how to accomplish the tasks giving them trouble. - Train customers on features they do not yet understand. - Learn from experienced teammates in America and Asia, smoothing the time transition between the regions. - Habitually document discoveries and status. - If direct customer support is 75% of the job, the remaining 25% consists of internal team meetings, writing new documentation for processes and features, participating in performance reviews, development of personal professional interests, and product study/training. - The role is 100% telecommuting. **Experience and Skills**: - Demonstrated understanding of software from basic use cases to fairly deep bug identification. Actual software development skills are a plus. - Ability to reproduce problem scenarios in test accounts. - High quality written communication skills in English as most conversation both internally and externally is done in writing. - Derive job satisfaction from helping others and problem solving. - Able to select items from an inbox queue and demonstrate ownership of items through to conclusion. - Have a "grenade jumping" attitude - be eager to take on the harder problems and identify upgrades to our systems and processes. - Ability to adapt and connect with people from countries and cultures different from your own. - SaaS sales experience. - Interest in the Travel / Hospitality industry preferred. - MUST speak English fluently. Additional Languages are a HUGE plus - Must be comfortable working on camera with virtual teleconferencing tools.



  • Remote, New Zealand Re-Leased Full time

    **Does driving innovation and enriching our human experience through technology make you tick?** At **Re-Leased** our vision is to shape the future of Commercial Real Estate and drive better outcomes for **people, property and planet.** Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property...


  • Remote, New Zealand Cozymeal Full time

    In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top-priority and ingrained...


  • Remote, New Zealand Remote Technology, Inc. Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: - Advance your customer service prowess in a supportive setting, with clear growth opportunities. - Engage with a diverse, collaborative team committed to top-notch service. - Make a direct impact on customer satisfaction...


  • Remote, New Zealand IQVIA Full time

    The IQVIA Site Management team is seeking Associate Director based in New Zealand. This truly is an amazing career opportunity for an experienced line manager to grow and further enhance our Site Management offering. We have a fantastic team of Managers, CRAs and CTAs and some world class customers to work with. Want to find out more? Then don't hesitate to...


  • Remote, New Zealand Bitwarden Full time

    Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey...


  • Remote, New Zealand ICON Full time

    **Senior Clinical Research Associate** **Location: New Zealand (Home-based)/ Auckland (hybrid or home-based)** As a Senior Clinical Research Assocaite you will play a key role in improving the lives of patients by accelerating the development of our customers' drugs and devices through innovative solutions. You will be working in partnership with one of...


  • Remote, New Zealand ICON Full time

    **Clinical Research Associate II** **Location: Auckland, New Zealand** ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our...


  • Remote, New Zealand MVSI Full time

    **Why Apply?** Get an awesome career! Ours is a specialised industry, and experience is in short supply. We employ people from all walks of life, and train them to be certified professionals over time. This is a fabulous opportunity to find a new direction, build transferable skills, and enjoy a profession where every day is interesting, and you'll want to...


  • Remote, New Zealand Mimecast Full time

    About the position The Commercial Customer Development Manager has a remit to acquire new business logos for Mimecast NZ. This is a rich part of the technology market, and a space where cloud computing (SaaS) is becoming ever more prevalent and as such the Mimecast proposition resonates well. Your responsibilities will include driving revenue, adoption, and...


  • Remote, New Zealand Amazon Web Services NZL Ltd Full time

    1+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. - Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 3+ years of relevant work experience) Amazon is now offering flexibility to choose between two working models,...