Service Delivery Manager

7 days ago


Wellington City, New Zealand DX Mail Full time

**We have an exciting opportunity to join our team as a Services Delivery Manager**

We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Wellington. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you.

**Who are we?**

At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences. Our vision and values are at the heart of all we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers.

As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years. We began in the 1970s as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment. Our nationwide team of friendly and experienced people is dedicated to providing fast, secure, and cost-effective services to help you get the most out of your business day.

**What’s involved?**

As the Delivery Service Manager, you will report directly to the regional manager. This opportunity invites the chance to lead and develop a team whilst contributing to profitability and growth in line with the company vision and values.

Key accountabilities of the role include, but are not limited to:

- Delivery Network management: You will oversee the Wellington region's delivery network and fleet management to maintain operation efficiency. Including, taking control and finding solutions for issues, and aspects of street delivery in collaboration with the Regional manager and overseeing fleet management.
- You will be responsible for staff development and performance by providing direction and leadership through onboarding, staff training, and development programs.
- Maintain a safe workplace by conducting Health and safety meetings with the outcome of strategic and documented action plans.
- Monitor and report KPIs and manage labour costs, in acknowledgment of budget targets.
- Collaboration with National operations, National Sales, Customer Support, Finance, and key suppliers.
- Administrative responsibilities

**What are we looking for?**

Some of the key things you will need to perform this role successfully are:

- Strong leadership skills and experience managing a team
- Proficient in facilitating staff training sessions that enhance skills and foster professional growth
- A Problem solver who is able to manage/deal with all issues pertaining to the region's delivery network.
- Takes responsibility for own safety and that of other staff and teams.
- Positive and enthusiastic team player who thrives on challenges and change
- Strong communication skills
- Flexible and adaptable relative to business requirements
- Prepared to get in and help with the workflow as volumes dictate.
- Complete timely reporting on KPIs and other administrative tasks.

**What's on offer?**

We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. In addition, along with continuous development and opportunities for future growth.

In addition, we have incentive schemes to reward over-achievement. Furthermore, you have access to our discounted medical insurance, the Employment Assistance Programme (EAP), and Recognition for Service.

**Come and join us**

Applicants should have NZ Citizenship or NZ Residency.

DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.



  • Wellington City, New Zealand Place Recruitment Full time

    Lead ICT service delivery to support business operations across the globe. - Ensure all service delivery partners deliver services to agreed contracts. - Permanent role based in Wellington, starting from $185,000 per annum. We're looking for a senior manager to lead ICT service delivery across global business units, enabling users to deliver on their...


  • Wellington City, New Zealand New Zealand Government Full time

    **Role type**: Permanent, Full-Time **Location**: Wellington **Salary mid-point**: $176,809, negotiable based on skills and experience Kōrero mō te Tūranga - About the Role As the Manager of Service Delivery, you are part of the Business Technology & Information Services (BT&IS) Directorate who have accountability for the operational management and...


  • Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...


  • Wellington City, New Zealand New Zealand Government Full time

    Exciting opportunity to join our Digital Operations Team - Lead and manage Service Delivery Quality - Wellington or Auckland **Te Whiwhinga mahi | The opportunity'** The Service Delivery Manager at NZ Transport Agency Waka Kotahi (NZTA) is primarily responsible for the successful operation of a portfolio of Digital services using a service management...


  • Wellington City, New Zealand Potentia Full time

    We have an exciting opportunity for a skilled and experienced Senior Service Delivery Manager to join our clients dynamic team on a 6-month hourly contract. As a Senior Service Delivery Manager, you will be a driving force behind our IT operations, ensuring efficiency, reliability, and continuous improvement. Your role will encompass: - Overseeing...


  • Wellington City, New Zealand Vodafone Full time

    **Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.** - “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”_ **Ko mātou tēnei - our organisation**: Vodafone is working hard to build a more connected, inclusive, and sustainable...

  • Delivery Driver

    6 days ago


    Manukau City, New Zealand Service Foods Full time

    **Our Auckland branch is looking for a dedicated **Delivery Driver to join the team immediately.**: As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - Immediate start - Weekly full-time hours guaranteed. - Days of work: Monday to Saturday (5/6 days a week) -...


  • Wellington City, New Zealand Theta Full time

    We are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity. About this role | Mō tēnei tūranga mahi We are seeking a customer-facing Service Delivery Manager with the passion to deliver customer service that makes you proud! Located in our...


  • Wellington, Wellington, New Zealand TLC Full time

    Add expected salary to your profile for insightsWe're looking for a proactive and client-focused Service Delivery Manager to join our Managed Services team at The Laptop Company. This full-time, permanent role is ideal for someone who thrives on delivering high-quality IT services, building strong client relationships, and driving operational excellence. If...


  • Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Permanent / Full Time Reference: 677136 **Responsibilities**: - Collaborate with teams (development, Infrastructure, Operations, Suppliers) to design and implement robust, scalable, and maintainable solutions. - Work closely with business stakeholders to understand customer requirements and translate them into technical...