Service Delivery Manager

**We have an exciting opportunity to join our team as a Services Delivery Manager**

We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Wellington. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you.

**Who are we?**

At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences. Our vision and values are at the heart of all we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers.

As New Zealand's only dedicated business mail specialist, we've provided Kiwi businesses with mail solutions for over 40 years. We began in the 1970s as an interchange system for lawyers exchanging documents between practices. We have grown to become leaders in business mail communication through hard work, passion, and commitment. Our nationwide team of friendly and experienced people is dedicated to providing fast, secure, and cost-effective services to help you get the most out of your business day.

**What’s involved?**

As the Delivery Service Manager, you will report directly to the regional manager. This opportunity invites the chance to lead and develop a team whilst contributing to profitability and growth in line with the company vision and values.

Key accountabilities of the role include, but are not limited to:

- Delivery Network management: You will oversee the Wellington region's delivery network and fleet management to maintain operation efficiency. Including, taking control and finding solutions for issues, and aspects of street delivery in collaboration with the Regional manager and overseeing fleet management.
- You will be responsible for staff development and performance by providing direction and leadership through onboarding, staff training, and development programs.
- Maintain a safe workplace by conducting Health and safety meetings with the outcome of strategic and documented action plans.
- Monitor and report KPIs and manage labour costs, in acknowledgment of budget targets.
- Collaboration with National operations, National Sales, Customer Support, Finance, and key suppliers.
- Administrative responsibilities

**What are we looking for?**

Some of the key things you will need to perform this role successfully are:

- Strong leadership skills and experience managing a team
- Proficient in facilitating staff training sessions that enhance skills and foster professional growth
- A Problem solver who is able to manage/deal with all issues pertaining to the region's delivery network.
- Takes responsibility for own safety and that of other staff and teams.
- Positive and enthusiastic team player who thrives on challenges and change
- Strong communication skills
- Flexible and adaptable relative to business requirements
- Prepared to get in and help with the workflow as volumes dictate.
- Complete timely reporting on KPIs and other administrative tasks.

**What's on offer?**

We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. In addition, along with continuous development and opportunities for future growth.

In addition, we have incentive schemes to reward over-achievement. Furthermore, you have access to our discounted medical insurance, the Employment Assistance Programme (EAP), and Recognition for Service.

**Come and join us**

Applicants should have NZ Citizenship or NZ Residency.

DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.