Service Desk Process Specialist
1 week ago
Location:
Wellington
Type:
Contract
Reference:
456205
Due to increased business growth, our client a leading financial services identity is seeking an experienced Service Desk Process Specialist to join their team.
- Extensive experience reviewing, writing and updating of technical documentation and training materials
- Reviewing, writing and updating of ITIL process documentation and training materials - e.g. Major Incident plan, problem management processes
- Proactively identifying opportunities to improve how we work with and our approach to documentation, thus improving the overall efficiency of the team
- Promoting documentation best practice amongst service desk staff to ensure the capture of information and enabling efficient writing practices
- Mentoring on technical writing to others, helping them to convert technical concepts and language into clear, concise documentation
- Excellent written and verbal communication skills with the ability to work with a broad range of business stakeholders.
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