Service Desk Manager

4 days ago


Auckland City, New Zealand Peoplebank Full time

A great opportunity has become available for an experienced Service Desk Manager to ensure the resources and services are operating efficiently and deliver high standards of service fulfillment.

The Role:

- Managing service SLA's, resource and allocation and rostering
- Improve service desk practices and processes and measuring performance
- Take ownership of complex issues and problem management of services
- Provide routine and insightful service reporting to stakeholders
- Responsible for inbound and outbound ticket interoperability

About You:

- Minimum 3-5 years senior service and support and with technical experience
- Proven team leadership and management experience
- ITIL certification and service management best practices
- Excellent communication and time management skills

If you have the skills and experience, and interested, please APPLY NOW to Eloise Gantuangco


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