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Reservations Agent

3 weeks ago

Auckland City, New Zealand SkyCity Entertainment Group Full time

Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do.

At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class casino and of course all the support services that help run one of New Zealand's most vibrant companies. We also have sites in Queenstown, Hamilton, and Adelaide in which you will become incredibly familiar with.

The **Reservations Agent role** is a great opportunity for someone with hotel or travel reservations experience to join our fast passed evolving team. As a member of the Reservations team, you'll be responsible for handing all reservations for our 4.5- and 5-star hotels, restaurant bookings, and handling general queries about SkyCity NZ and Adelaide.

The Reservations team operate on a 24/7 rostered basis and as such we are looking for someone with flexibility who can work across various shifts, which also include night shifts.

About you:

- You'll need to have a strong customer service ethic and a first-class telephone manner.
- Previous experience in a hotel/Reservations or sales environment is essential and knowledge of OPERA PMS system required.
- You'll also have superb communication skills and the ability to work in a close-knit team, be enthusiastic and have plenty of energy.
- You will be flexible to work on a 24/7 rostered basis.

What's great about working at SkyCity?
- A supportive and diverse company culture
- Work with people who care, are driven and energetic
- $2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)
- Heavily discounted staff car parking and dry cleaning
- Subsidised medical insurance
- Career progression
- Discounts at our outlets

**The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.**

**SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.